• Accountable for swift and delivery of multiple Professional Services projects (project management and security consulting) for a wide customer base. Currently handling contracts with value of USD 1million+ per year. • Lead and manage end-to-end services delivery for a key customer business line, portfolio, assigned segment or enterprise area with a clear focus on strategic planning, schedule, scope, change, risk and time management and client communication while managing overall resourcing and financial costs on a longer-term basis.• Lead the delivery team on operational support and monitoring; issues, incident, problem, change management.• Provide strategic leadership, direction, and support to the implementation team to ensure we are following best practices and meeting key performance indicators for delivery and customer satisfaction.• Maintain high level of customer service, ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements.• Be an agent of change. Continually evaluate and enhance business processes and tools across the team for continuous improvement. Drive innovative changes resulting in sustained performance improvements and user experience.• Nurture relationships with cross-functional areas – internal teams, partners, customer infrastructure, vendors.• Report to the business on the performance of the Implementation team against customer feedback and key performance indicators (KPIs), communicate the development and execution of specific action plans for improvement.• Define and track revenue projections and staffing demand; remediate deviations.• Communicate project and business vision, strategy, goals and portfolio priorities to team members and stakeholders (e.g. Application Owners, Development Leads, ITSM staff).• Develop risk and impact assessments, manage delivery schedules, to consistently manage operational processes.•

As a part of Application Management Services Team, acted as the single point of contact for multiple AMS customers for all their CA PPM needs. The key responsibilities include:• Act as a trusted advisor or product expert for the customer for all CA PPM related requirements.• Bridge the gap between customer and all CA teams – Support, enhancement, SaaS, Architects and consultants.• Ensure that there are no impending issues blocking the product implementation roadmap for the customer.• Call out any foreseeable risks and devise accurate mitigation strategies around them.• Have frequent service reviews with customer to sustain high quality service and to improve existing processes.

As a part of Central Technology team, worked as the Application Owner for the CA Clarity PPM application. The key achievements include:• Successfully implemented CA PPM Financial and Portfolio management modules by analysing business requirements and designing efficient and user intuitive solutions • Saved significant team bandwidth by automating manual routine activities by GEL processes and VBA macros.• Streamlined release management and sped up Dev and Test cycles following Agile processes. • Gained trust in Business team through demonstrating exceptional technical and consulting abilities. • Upgrades Done: CA Clarity PPM v12.1 to v13.1; v13.1 to v13.3; v13.3 to v14.2 on clustered environments• Established a periodic internal review framework for 30+ applications to make them audit ready as per the standards laid down by PWC, ISO and Internal Audits.• Led a team in Annual Code-a-thon event (36 hours long problem solving event with a ready to be productionised solution) and received First Runners up award in Oct 2015.Received BU Champion Award in Nov ‘15 for innovation, out of the box thinking and pro-active approach. Received Director’s recognition award in Jun ‘14 for showcasing excellent competence in handling application upgrade in house.

As a part of Services Global Delivery Team, provided PPM solutions to customers to streamline and implement their business processes in the most effective manner using CA Clarity PPM. The key responsibilities included:• Playing a solution architect role by understanding business requirements, scoping and estimating the work, designing the solution, and implementing it through CA Clarity PPM. • Performing activities ranging in implementation, installation, upgrade, enhancements, interface design and product support.• Owning Pre-packaged Work Products or accelerator packs that work on top of the out of the box Clarity application. Ensuring that these accelerators are compliant with the latest Product versions, keep enhancing them based on the customer feedback and pitching their sales to prospective clients.• Working with both On premise and On Demand customers and implementing solutions considering the technical challenges between the two environments• Supporting customers on the complete functionality of the Clarity based CA eco-Governance solution that is used by different companies as an initiative towards energy sustainability• A frequent instructor from the Services Team for conducting a variety of Trainings on CA Clarity PPM for customers organized by CA Education department.

• Act as a business analyst between HCL’s technical team and client’s business group to finalize requirements for interface and CA Clarity PPM application configuration requirements.• Design and implement solutions on Project Management, Financial Management and Resource Management business requirements received from various clients. • Own the assigned piece of work starting from Requirement Gathering and taking it through Development, QA, UAT, Release and Production support handover phases. • CA Clarity PPM development included: Project, Resource, Financial and Portfolio Management configuration• Planview Enterprise development included: Application level configuration and support included Resource Management, Lifecycle configuration, Strategy Management, Portlet configuration, Financial Administration and Grants/Security Management, Workflows, validations, portlets in PPM using Demand Management• Microsoft Project Consulting included: Managing work plans at Workstream, Project and Portfolio levels for resource management and project tracking, extracting accurate resource utilization data and presenting the same through executive dashboards, designing custom views and reports to enable mangers track their workstreams/projects more efficiently.• Involved in designing innovative solutions on top of the existing PPM tools to enhance the user experience for Planview Enterprise and CA Clarity that helped building Service partnership with product vendors. • Involved in training the new team members on general PPM concepts and PPM tools.

Assisting a professor on a research project on Stock valuation. The study includes reproducing and extending the results of a few existing valuation models using the current/historic stock data.

• Requirement Gathering/Analysis of Time and Billing system coordinating with Accounting, Development, Consulting and HR functions.• Analyzed current Time and Billing processes and providing recommendations to improve the system.• Tested the upcoming releases of the system.• Provided support to users in terms of application usage.

• Implementation of project management tool (PM Smart) across the organization• Trained employees, resolved their queries and ensured smooth usage of the PM Smart• Analyzed different project scenarios in terms of planning, financials, change management and risk management and provided project teams the best solutions for streamlining the projects in PM Smart• Demonstrated tool’s capabilities to existing and prospective clients • Collected the user data for generating weekly/monthly status reports and analyzed the trends of the implementation.• Interacting with Organization’s Quality Assurance Department to assure PM Smart compliance with quality standards.• Tested new versions of PM Smart as released by the vendor