Dynamic and results-oriented professional with over 20 years of experience in international markets across IT and marketing operations. Target leadership roles focused on driving operational excellence and strategic innovation across diverse industries.Demonstrated a robust ability to lead teams and optimize processes for enhanced organizational performance, currently serving as Vice President of IT and Operations at ReachLocal Services Private Limited. Oversee a large-scale team supporting more than 15 processes across North America, the UK, and ANZ while driving strategic initiatives that align with business objectives.Proven track record in optimizing operational efficiency through innovative technologies, data analytics, and process automation. Lead cross-functional teams, fostering collaboration between IT and post-sales operations to achieve strategic objectives and deliver impactful results.Skilled in managing large-scale projects, including digital marketing campaigns and IT infrastructure development with a focus on maximizing ROI. Spearhead comprehensive operations strategies to drive efficiency and profitability across post-sales, IT, and HR functions. Champion change management initiatives that promote organizational transformation, scalability, and continuous improvement in operational processes.• Expertly led a diverse team of over 250 professionals across Digital Marketing, Information Technology, Back-office Operations, Quality Assurance, and Business Analytics.• Built and scaled an Operations Team from the ground up to 120 members, effectively supporting the expansion of the print media business.• Spearheaded the digital transformation of Human Resource operations, achieving a remarkable 50% increase in process efficiency.• Delivered a notable 25% enhancement in process efficiency through the integration of AI and Automation, resulting in significant cost savings exceeding $10 million.• Successfully completed a Black Belt Six Sigma project, boosting efficiency by 22% and generating cost savings of $7.2 million.• Honored with a nomination for the Global Star Award in recognition of outstanding contributions to the organization.• Proficient in utilizing tools such as Salesforce, ServiceNow, UiPath, JIRA, and Power BI.• Reduced operational costs by 30% through the automation of marketing processes and the integration of IT systems, leading to annual savings of more than $20 million.