Lauren Chen Email & Phone Number

New York, NY, US

• Set product vision and strategy to support merchandising solutions at The Home Depot
• Lead cross-functional teams (Engineering, Data Science, Business Intelligence, UX, and Support) to successfully streamline process for common, but disparate verticals
• Gather requirements and worked with UX to build product vision for matching improvement and management
• Identify key features, prioritize work streams, as well as construct, and present Product Road Map to leadership and key stakeholders
• Translate business requirements into technical requirements for Engineers, using agile methodologies
• Work with Data Science team to build, train, and incorporate matching models fitting of merchant requirements

• Manage full product life cycle of Merchandise Pricing solution for The Home Depot Canada, both online and store
• Led cross-functional teams (Engineering, Data Science, Business Intelligence, UX, and Support) to successfully deliver a Minimal Viable Product (MVP) of a cloud-based pricing analytics tool within 6 months of project.
• Gather requirements and worked with UX to build product vision for pricing cloud-based web application
• Identify key features, prioritize work streams, as well as construct, and present Product Road Map to leadership and key stakeholders
• Translate business requirements into technical requirements for Engineers, using agile methodologies
• Work with Data Science team to incorporate pricing models fitting of merchant requirements

Austin, US

• Worked with Fortune 500 clients to transform processes by performing analysis of business needs for "as-is" processes, through to designing effective "to-be" processes across various systems.
• Collaborated across business units to influence transformation and standardization of processes.
• Designed process models and implemented process automation within BPM proprietary (IBM BPM) and open source software for automation (Camunda, Activiti) -- allowing visibility, accountability, and repeatability.
• Applied Agile methodologies to ensure task-driven requirements are met by team for deliverables.
• Captured process data over time for analysis of Key Performance Indicators (KPI), resulting inmodifications to optimize process.
• Collaborated with business owners and IT to create prototypes and functional specifications documentation based on business use cases.

Atlanta, Georgia, US

• Collaborated with business analysts and IT to build Supply Chain and Vendor On-boarding processes by bridging business requirements with technical implementation.
• Builted Java-based RESTful Service for consumption by BPM process.
• Worked with business managers to build Process Tracking Dashboard displaying key metrics across different business units.
• Created and submitted business and technical documents.

Austin, Texas, US

• Provided on-demand BPM consulting services to Lombardi customers.
• Acted as primary technical contact for several Fortune 500 customers to build custom business process solutions for customers, based on their requirements.
• Implemented business solutions including system integrations using Java-based Teamworks software
• Determined training road map and presented to key players.
• Collaborated with subject matter experts during all phases of curriculum development cycle.
• Managed projects and led a team consisting of members located locally and remotely.

US

• Led and built training curriculum for Vignette suite of products consumed by clients.
• Built automation tools to support Engineering team using J2EE implementations.
• Built and maintained automation of nightly builds for Engineering team.

US

• Created automation for build configurations to be executed on a nightly basis
• Supported and maintained software configuration framework
• Implemented and performed smoke tests against product