We provide project-based support to food and hospitality-related businesses.

- Booking reservations, creating floor plans, and preparing staff schedules- Supervising the high-volume, 135-seat room during service to maintain customer satisfaction and ensure delivery of dining experience (brunch, lunch, and dinner)- Addressing customer complaints effectively to ensure repeat business- Managing the advertising and other promotional deadlines and projects including website updates, events listings, print media, and sponsorship collateral- Adopting a proactive, problem-solving mindset to help overcome service disruptions to deliver smooth customer experience - Communicating with kitchen team and other staff members during service - Overseeing the execution of large group bookings with multiple courses, working with the culinary team to ensure timing of each course and expediting- Creatively maximizing the floor plan during service to change tables and reservation bookings to ensure maximum use of dining space during service- Prioritizing competing office and floor tasks during service- Calculating month end inventories, labour, and cost of goods sold- Completing cash outs and tip outs for staff and being responsible for float- Addressing staffing issues for upcoming or current shifts- Optimizing labour during shifts by making decisions about dropping and keeping staff depending on volume in restaurant- Developing relationships with loyal customers by recognizing and communicating their preferences to staff

- Serving in a high volume, 135-seat restaurant. Responsible for sections of up to 9 tables. Brunch, lunch, and dinner service- Multi-tasking and managing customer dining experience from start to finish- Appropriately addressing and dealing with customer issues- Providing support to the team for completing side duties during service including bussing, bartending, cutlery polishing, and replenishing- Aloha system

- Serving in high-volume, tourist-driven business located near Peggy's Cove; casual, quick-style dining- Delivering exceptional service to fast-turning sections of between five and seven tables; sections spread both inside and outside- Bartending for one's own section, including mixing cocktails, pouring beer and wine and making espresso-based coffees- Developing a good understanding of the products used and ability to communicate with clients about local attractions- Providing support for side duties along with the team to ensure smooth service- Completing service transactions at counter including adding retail purchases, using the Aloha system

- Promoted within eight months to manage team of three staff- Allocated human resources to support projects demands based on staff expertise and workload- Acted as a liaison with key clients to ensure proper delivery of outputs and client satisfaction- Delivered feedback and input to project proposals (RFPs) and presented strategic portion of sales pitches - Coached direct reports including delivering progress reports, maintaining weekly one-on-one meetings and providing ongoing feedback during each assigned project- Represented department interests in executive discussions including input on organizational direction, staffing requirements, and structural changes- Managed department to deliver highest possible strategic quality outputs- Led two-day Strategic Planning Session with Hercules Group of Companies bringing together 25 staff to work through organizational obstacles and planning for their next year of growth- Led branding strategy sessions for College of Registered Nurses and provided strategic feedback for branding execution (copywriting, graphic design, etc)- Working closely with Creative Director, Operations Director and Client Service Director to ensure all projects are working appropriately together and to overcome obstacles.

- Provided strategic input on proposals and support in new business development.- Provided marketing consulting services for clients in consumer research, brand development, marketing planning, select strategic planning and creative briefing services.- Clients included: NSCAD, Efficiency Nova Scotia, Hercules Group of Companies, Green Schools NS, and Atlantic Film Festival

- Nominated to participate in the internal Leadership Acceleration Program based on work ethic and performance- Led complex execution of portfolio trade down strategy which included a complete packaging redesign across all SKUs and significant capital investment- Collaborated with a broad cross-functional team of internal and external partners to hit critical milestones and find optimal solutions- Successfully aligned functional VPs to recommendations for overcoming project obstacles and optimizing implementation plan- Worked closely with cross functional team to create and present tools for the sales team that helped gain 100% customer alignment to the pricing strategy- Developed and delivered in-depth project and business updates to leadership team to gain alignment to final action plan- Analyzed business performance to identify areas of growth opportunity using SAP and Excel- Managed a budget to within 0.05% accuracy- Led the beginning of a website redevelopment for Quaker brand; working with agency partners to identify the big idea and build budget for executing.

- Worked closely with agency partners to execute multi-media campaigns which included point-of- sale, radio, TV, digital, and website assets- Led product and packaging development of innovations Doritos Intense Pickle and Doritos Jacked that over-delivered against target by +126% and +84% respectively- Briefed and executed back-half 2011 social media campaign that increased the Doritos Facebook community by 126K fans- Pioneered best in-class point-of-sales tools to support the launch of Doritos Intense Pickle; received internal Best In-Store Marketing award for the innovative approach to in-store impact- Analyzed 2011 business performance to identify key growth drivers and implications to the business for foundation of long-term brand strategy- Delivered sales presentations and led development of sales tools to support in-market execution of key marketing initiatives- Managed a $4 Million dollar budget to within 0.05% accuracy