Eric Chau Email & Phone Number

Victoria, Bc, Ca

Vancouver, British Columbia, Canada

Burnaby, British Columbia, Canada

Worked in teams to complete a mobile-friendly web application in a real-world domain. Proceeded through the majority of the software development lifecycle, from requirements gathering to specification, UI/UX design, to implementation and delivery. Focused on developing teamwork and project management skills as well as an understanding of the development lifecycle. • Managed projects within an Agile framework• Utilized Scrum methodologies to meet evolving project needs.• Enhanced daily sprint plans using Trello boards.• Ensured all deliverables were completed on time and within scope.• Identified and addressed potential roadblocks and bottlenecks in the project.• Collaborated with teammates to prioritize tasks and maintain alignment with sprint objectives.• Detailed reports on challenges and implemented resolutions swiftly.

Burnaby, British Columbia, Canada

Represented and advocated for my fellow classmates within our cohort at BCIT. Fostered a strong sense of community by connecting with cohorts and peers, ensuring they were up to date on the latest happenings within the BCIT Student Association and the broader BCIT community. Actively communicated the positive aspects and successes within our cohort, offered insights to other student representatives that could benefit the students in their cohort and programs. Planned social events, kept important dates organized, and tailored involvement to suit the needs of our cohort.

Surrey, British Columbia, Canada

"RBC Meeting Place, a first-of-its kind branch, staffed with employees who bring a rich sense of culture, diversity and empathy in helping newcomers get over cultural barriers to understand banking in Canada and reach their goals."Key Contributions:• Focused on client education and demonstration of our mobile banking app, leveraging our client focused technology to deliver a memorable client experience, drive sales, and retain business.• Proactively engage with clients in the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities.• Respond to client-initiated contact, assisting them with a full range of financial transactions. Actively listen and engage clients in conversation to further understand their individual needs• Proactively take ownership of resolving and preventing client banking problems. Cultivating and maintaining relationships with partners to make the most of business opportunities and internal referrals.

Established communications with known positive cases of COVID-19. Educated the clients regarding the steps to isolate, resolved concerns and escalated to leads when it became necessary. After 3 weeks, recruited into an individual specialized role where I generated the reports of cases and distributed them among the call center leads.Key Contributions:• Analyzed areas of concerns and formalized the process yielding an overall decrease in downtime. • Introduced methods of record keeping to reduce duplicate actions on a high traffic shared excel sheet.• Engaged with supervisors and various other department leads to ensure a steady workflow.

White Rock

Assisted two advisor teams with daily administrative office work including reception roles for the branch as needed. Worked closely with advisors and colleagues to ensure accuracy and timeliness in accordance to the market actions and client needs. Key Contributions:• Decreased a significant time spent scanning documents by modifying the process and simplifying it. I educated my colleagues throughout the branch of the method and reduced scanning downtime by up to 90%.• Made changes on client profiles as directed by the advisor and produced documents for client signatures. Ensured the data entered on our forms were truthful and compliant with government and corporate regulations.• Produced cheque’s via our ADP system, performed bank deposit runs, ordered couriers and provided friendly client services when in reception.

Kerrisdale & Aldergrove

Provided banking services to clients; educated them on how to optimize their daily banking through our integrated banking app and referred them to advisors when they qualified for financial products or required a licensed professional.Key Contributions:• Developed and implemented an excel spreadsheet that I later introduced to my branch colleagues as a way to keep accurate counts of cash.• Greatly reduced downtime and increased accuracy throughout the day and ensured corporate compliance regarding held monetary amounts.

Surrey, British Columbia, Canada

Studied various products and provided personalized recommendations for the clients. Answered various questions regarding wine pairings, beer tastings and the quality of various spirits. Key Contributions:• Asked management directly for education on various products to be able to provide clients with recommendations and substitutions.• Spoke with the Tasting Specialist on-site and personally educated myself on product flavours and what pairings would provide the best experience.• Provided upselling techniques that elevated client experiences and increased sales and resulted in continuous purchases.

Langley

Provided support to the alteration specialists on-site; upon announcement that a bridal gown was purchased, I would immediately meet with the bride at the end of the transaction and provided them with the information, recommendation and breakdown of our in-house alteration department.Key Contributions:• Answered phone calls in regards to the various services we provided and gave detailed explanations of the services and fees. • Completed the final steps of the transactions through the Point of Sale system and provided scheduling services for alteration appointments. Achieved an 80% enrollment rate.• Received David’s Bridals Top Achiever’s List 2014

Computer Information Techonology

The Computer Information Technology (CIT) Diploma is a two-year computing program focused on operations. Its flipped model and small.

Computer Systems Technology

BCIT’s Computer Systems Technology (CST) program combines computer systems theory with hands-on practical experience in software.

Bachelor’S Degree, Business Administration: Finance And Accounting

"Trinity Western University is more than a university. Driven by its mission to develop 'Godly Christian leaders,' TWU's goal is.

Education record

Activities and Societies: Multicultural ClubElectives in Marketing, and Law. Participated in field trips to the Provincial Court of BC.