• Provided friendly and efficient customer service by monitoring customer safety during boarding and deplaning.• Conducted efficient marshaling of aircraft on the ramp, including directing, assisting and parking all arriving, departing, and towed aircraft.• Handled the transfer of cargo, including luggage and company materials to other gates, airlines, and passengers while demonstrating care and attention to detail in a courteous, prompt, accurate, and careful manner.• Ensured safe ground handling procedures and maintained ground service equipment, including performing equipment checks.• Assisted in ramp set up and storage of equipment and baggage to ensure efficient and organized operations.• Maintained the safety and security of the ramp by complying with all safety procedures and airline policies.• Communicated effectively and regularly with flight crew personnel and other ground personnel to ensure smooth and timely operations.• Operated heavy machinery such as baggage loader belts, diesel pushback tractors, and baggage cart tugs to perform necessary aircraft services.

• Salesforce CRM Administrator (Salesforce Ninja) as of June 2019• Plan and implement processes for GroupNet for Plan Members with the Digital Services Team• Establish and maintain relations with Major Account customers• Update, maintain and manage Health Provider information on SAP• Merit Contractors Association of Manitoba Account Manager• Push the implementation phases for Customer Service efficiency during the Great-West Life to Canada Life transition in November 2018 to January 2019 by working with the Digital Services team

• Certified Employee Benefits Specialist• Handle high volume of incoming calls and emails for the Staff Benefits Team• Engage in a collaborative environment to achieve cross departmental objectives• Worked closely with resource management to ensure proper protocols were followed• Coordinate new accounts and procedures to process information into CRM databases • Manage and update Health Solution Plus client files through the WEX Health Card tool

• Assess all customer concerns, issues and discrepancies• Provide customer with product and service information• Certified in Medical, Drugs, Visions & Dental benefits through GCCS Training• Excellent productivity level adhering to Canada Life’s vision in Customer Service• Data entry of customer information and administration of claims assessments on BEN Mainframe CRM tool• Develop and maintain excellent communication among peers and external clients to obtain information needed to carry out tasks• Compile and analyze information from a variety of sources to generate claim reports through various applications (Telus Health, BEN, Salesforce, SAP)

Concierge Team• Certified DIGITAL! Interview agent• Manage and engage up to 15 chat sessions at a time• Possess a strong knowledge of car makes and models• Ability to respond to incoming chats within 5 seconds• Build and develop strong rapports with dealership consultants

Client Services• Act as the Client Services department's translator (French - English)• Perform DMT software support and maintenance on the desktop platform• Troubleshoot to determine and resolve the root cause of many DMT software malfunctions on the desktop platform as well as, occasionally, on the mobile platform• Provide premium user support on business applications and Microsoft Outlook• Participate in DNS updates• Diagnose product infrastructure and operational problems, implement work around or permanent fixes• Log detailed information on Salesforce• Plan, Create and update solutions on Salesforce• Serve as a resource person for other departmentsAssist and support other departments, mainly the dealer performance division, dealer care division and concierge team.Dealer Performance & Care Division• Act as an agent of change in the digital marketing field• Optimize digital performance measurements for the automotive industry• Provide information to be used for decision making and promote tailored solutions to increase performance• Plan, create and execute the product implementation phases, projects and processes• Develop and maintain excellent communication among peers and external clients to obtain information needed to carry out tasks, projects and analysis• Perform various digital marketing analysis and provide recommendations and implementation plansConcierge Team• Certified DIGITAL! Interview agent• Manage and engage up to 15 chat sessions at a time• Possess a strong knowledge of car makes and models• Ability to respond to incoming chats within 5 seconds• Build and develop strong rapports with dealership consultants

Handling of dangerous chemicals.Certified in First aid and Basic life support.Provide first aid to injured athletes or patrons.Team management and supervision of patrons.Building rapport with patrons and professional sports team.Maintenance of sports installations and pool & deck conditions.

Plan activities for different age groups.Certified in First aid and Basic life support.Ensure activities and operations run smoothly.Demonstration and elaboration of psychomotor skills.Safety routines of location to ensure safety of attendants.Adhere and support the mission of the grouping Quebec in shape.