Positive problem-solving professional with a diverse technology background and demonstrated experience in project management, communications, training, and process design. Tenacious team leader that excels at planning and directing activities at all levels to deliver impactful solutions for customers across various industries. Decisive and goal-oriented with a laser-like focus on the details and the ability to maintain multiple priorities simultaneously while adapting to changing circumstances and requirements. Successful self-starter with the determination and drive required to create order out of chaos. Collaborative and resourceful team player with excellent listening skills. • Communication - Ability to communicate systems and solutions effectively and professionally in a business environment where proficient knowledge of the subject is essential. Generated approximately $7.4 million in revenue designing and delivering customized demos and earned a 96% instructor effectiveness rating for training customers and employees.• Training - Leveraged Training and Implementation experience to create customized on-the-job training that successfully prepared the entire Implementation department for the roll-out of the company’s first software-only product in a single week. Created the company’s first Software Training Certification Program for channel partners.• Process Design - Designed, documented, and implemented the processes and procedures for all software application implementations and product integration projects helping to create two new revenue streams.
Listed skills include Saas, Telecommunications, Professional Services, Crm, and 33 others.
