- Conducted interviews with stakeholders to identify business requirements and develop detailed specifications- Conducted market research to identify customer needs and develop strategies to meet them- Wrote a detailed report to present findings and recommendations to senior management, providing insights for optimization.- Facilitated communication and alignment of project goals between clients and internal teams.- Developed and managed project budgets, optimizing resource allocation for maximum return on investment.

- Propose different copy concepts followed one approved direction, with the ability to perform various types of content: Social media content (Facebook, Instagram, Tiktok, Youtube), Blog and SEO content, Video script, and Podcast script.- Proactively take the initiative and seize the real-time trend that reflects brands’ images and meets their content needs.- Capable of understanding brands' ideas quickly and flexibly adjusting works to fulfill their expectations.

1. Content Creator - Content Writer- Designed content plan by week/ month/ campaign for the website and Social media channels (Facebook, LinkedIn, Twitter, Youtube).- Analysed, brainstormed and created content for the website and Social media channels (~ 40 articles & 80 social posts). - Boosted the LinkedIn page engagement rate from 1.67% to 28.9% in one year with the CTR of 9.8% per post.- Built, executed and created content for the Facebook Campaign for Virtual Agent for Call center result in the conversion rate of 5.3%.2. Event coordinatora/ FPT Techday- Involved in the process of building and developing the event's main theme and topics.- Researched, browsed for top leaders in the industries and proposed the suitable ones to become guest speakers for the event.- The event was successfully held with the presence of 13 speakers who are top leaders and experts from the industries and approximately 1000 attendees. b/ FPT Tech Expert Provided logistic support, prepared and delivered gift sets for more than 200 experts at the event.