Chava Cannon Email & Phone Number

Mesa, Arizona

Collaborates with Quality Analysts, key business contacts and other subject matter experts to gather requirements for automation development. Works with the Quality Department to streamline auditing processes, data management, querying and reporting across multiple platforms (I3, NICE, Excel, Access, SQL). Ability to orchestrate incorporation of new processes and diverse data streams into current departmental model. Communicates performance metrics, recommends solutions and influences action plans. Identifies best practices and works closely with Process Design to influence quality and productivity improvements. Performs qualitative and quantitative business analysis encompassing insurance tracking audit errors, trends, and disputes. Typically coordinates and recommends successful resolutions of issues arising from trending data. Ensures project objectives are achieved on schedule and monitored through detailed project work plan.

Phoenix, Arizona Area

Extract data from various sources and consolidate into ongoing operations reporting for service, claims, network operations, enrollment, and as needed. Create ongoing adhoc, customized, and static reports. Create and modify Access databases and Excel workbooks for various operations reporting needs using advanced skills and techniques. Create graphs and charts, including PowerPoint imports. Core job responsibilities are reporting needs, but also work as back up to service center workforce management for scheduling and forecasting.

Responsible for ensuring the highest level of data quality, integrity and availability in support of the business units products, services and clients. Specifically, providing data quality processing support for existing clients; performing root cause analysis and resolution of data processing and data quality related issues; reviewing modifications of existing client file maps; supporting program and client implementations and conversion through data analysis and issue resolution; and assisting in the development of business processes to drive efficiency and accuracy in the data acquisition and interchange cycle.- Identify, analyze, prioritize and resolve client data processing and data quality issues.- Develop and implement data quality metrics and thresholds.- Test mapping programs for the loading and extraction of data.- Ensure compliance to data standards including timely receipt, data integrity and quality.- Communicate status to program leads, clients and vendor stakeholders.- Collaborate with internal and external client/vendor partners in developing business requirements documents. - Develop thorough understanding clients data and systems. - Develop thorough understanding of how data flow through CWN- Provide ad-hoc data requests - Assist in defining process and business requirements as it relates to Data Quality.- Acquisitions ability to ensure data integrity and quality. - Work collaboratively with cross-functional teams to create innovative business solutions.

SR. BUSINESS ANALYST II - QUALITY ASSURANCE AND PERFORMANCE REPORTING. Performed analytical reporting, extracted/manipulated data from multiple systems, accurately identified data integrity issues recommended system or process enhancements. Improved efficiency by 15%. Key contributor to initiative that brought $2.8M in savings for DHL; Developed/summarized data to present to mgmt and executive team as necessary: IVR vs. Agent Calls, Complaint Reporting, Incentive Planning, Track/Trace Productivity, Quality Analysis, ad-hoc reports to identify data integrity failures. KPI of CS metrics US Scorecards; Development of new reports/metrics through Needs Analysis, Client Group Consultation, Business IT liaison, User Acceptance Testing and Data Integrity Audits; Document/internet research for report/production development producing executive reports that drew data from various sources to aid in tracking efficiency; Created/managed/maintained company databases; database management, development; Developed databases/spreadsheets for finance reports, statistical analysis, project management, quality trending, workforce management and reporting at all levels; Wrote technical documentation for troubleshooting and training of co-workers/new hires; Audited and analyzed customer service reps, statistics, and managed work processes; On-going trends analysis of multiple data sources; Maximized efficiencies of business units by identifying, monitoring and documenting operational issues; Performed analysis to identify root causes for failure. Made recommendations for solutions; Assessed business plan performance using established metrics, web analytics, site statistics and group content. Communication of results to the senior mgmt; Web/graphics design, ODBC and network connections mgmt, and Intranet Development Team; Produced maintained published edited and proofed the DHL US Domestic and International Service Directory; 2000+ page directory published quarterly.

Caregiver providing respite, habilitiation and therapies to clients.

Actively supported programs to identify trends, prevent adverse events and promote a safe environment; Provided information and data required for analysis; including baseline data, trending and problem identification used for Quality Control, Compliance and integrated performance improvement; Computer analytical coordinator consultant and information specialist for the division for data management; Functioned as the Systems Administrator, Database Manager and Patient Coordinator and Administrative Assistant to the Department Executive Director of Risk Management, Infection Control, Employee Health, H.R. and Safety; Created, developed and maintained the departmental web page; Security, fraud, and working with law agencies / law enforcement.

Progressed from Emergency Sheriff’s Dispatcher into Trainer and Supervisor; SAS position including administrative operational duties, inventory, supplies, logistics, procurement, fleet management, inmate control, report writing, customer service, mail distribution, accounts payable, word processing, document control, working with other law enforcement agencies, and investigation.

Associate Of Arts - Aa, Administration Of Justice

Business Administration - Statistics, A+

Computer Technology

Pmq, Pmec, Lsswb, Klsv, Project Management; Key Leadership, 3.9