Care Manager Supervisor
• Transformed group of 8 independent care managers across 6 sites across Chicago into a cohesive, high performing team. Hired and trained new care managers on the team• Increased overall programmatic performance by 60% for Health Risk Assessments and met target of 80% completion 9 out of 12 months in 2020, one of the highest ratings across the entire Cook County network of member clinics in the Medical Home Network• Streamlined processes to increase efficiency for serving approximately 25,000 CountyCare patients, representing a third of Erie’s entire population base• Spearheaded Hypertension Management Program from inception. Recognized as the top performing team among network of 11 clinics serving Medicaid recipients