Gerardo Chavez's Location
Deerfield, Illinois, United States, United States
Gerardo Chavez's Contact Details
Gerardo Chavez work email
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Gerardo Chavez personal email
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Gerardo Chavez phone numbers
About Gerardo Chavez
Gerardo Chavez is a Director of Solutions at TPA Stream. He possess expertise in microsoft excel, microsoft word, photoshop, indesign, illustrator and 19 more skills. He is proficient in Spanish.
Gerardo Chavez Work Experience Details
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Director Of SolutionsTpa Stream Sep 2022 - PresentCleveland, Ohio, Us -
Director Of Benefit Technology & Client SolutionsGcg Financial, Llc Mar 2021 - Sep 2022Deerfield, Il, Us -
Manager Of Benefits TechnologyGcg Financial, Llc Oct 2018 - Mar 2021Deerfield, Il, Us
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Implementation Team LeadGcg Financial, Llc Aug 2016 - Oct 2018Deerfield, Il, Us• Act as internal lead for inquiries relating to other systems in the market Oversee and delegate implementation projects to team members• Develop internal team processes and evaluate efficiencies to improve process flow• Implement Employee Navigator benefit administration platform and act as a technical subject matter expert• Implement Jellyvision's ALEX decision support tool and act as a technical subject matter expert • Manage and communicate all project plans and project deliverables through life-cycle of client implementation• Provide consultative advice on system configurations and best practices• Evaluate, troubleshoot, and follow-up on software related issues• Demo benefit administration platform to prospects and existing clients• Process, import, troubleshoot and audit large data sets• Interpret benefit plan information obtained from carriers and configure client sites accordingly• Generate prospect quotes and pricing contracts upon request• Train clients on benefit administration software and provide ongoing support• Develop marketing and training collateral for clients• Provide timely and accurate responses to incoming client, broker and advisor inquiries• Act as internal lead for inquiries relating to other systems in the market• Build and manage 834 EDI file and API integrations• Build and manage Payroll vendor integrations• Manage corporate outsourcing projects
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Implementation AnalystGcg Financial, Llc Dec 2015 - Jul 2016Deerfield, Il, Us• Implement benefit administration platform and act as a technical subject matter expert • Manage and communicate all project plans and project deliverables through life-cycle of client implementation• Process, import, troubleshoot and audit large data sets • Interpret benefit plan information obtained from carriers and configure client sites accordingly• Train clients on benefit administration software and provide ongoing support • Provide timely and accurate responses to incoming client, broker and advisor inquiries• Evaluate, troubleshoot, and follow-up on software related issues
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Client Service AnalystBswift Jun 2015 - Nov 2015Chicago, Illinois, Us• Building client sites (including: benefit plan rules, plan details, premiums, text and documents)• Building and executing testing plans for client sites to ensure proper functionality and quality• Manage all data imports and audit system data from various sources; produce reports providing summary and reconcile data discrepancies• Prepare employee and employer communication documents• Vendor management: handle data discrepancies with insurance carriers, Third Party Administrators, and payroll/HRIS systems• Assisting with ad hoc client projects as needed, including site content for specific events like annual enrollment, targeted client site training, and new benefit plan implementation -
Benefit Center Team LeadBswift 2014 - 2015Chicago, Illinois, Us• Act as call center account manager for designated call center services accounts• Supervise team of 30 customer service specialists including call coaching, schedule adherence, project delegation and management, escalated issue resolution and day-to-day administrative duties• Review and process customer appeals and provide detailed reporting to clients and accounts teams• Implement departmental initiatives in conjunction with the Vice President and call center directors to improve efficiencies and net promoter scores • Create and edit client facing reporting materials including stewardship decks and reporting packages • Manage the creation and dissemination of timely and accurate information via online knowledge base system
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Customer Service SpecialistBswift 2012 - Feb 2014Chicago, Illinois, Us• Educated and advised customers and clients on client specific benefits, benefit enrollments and client facing technology• Handled benefit billing inquiries, payment processing, and escalated billing discrepancies to accounting department • Coordinated compliance material fulfillment for multiple clients while maintaining high call production
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Athletic Administrative AssistantUniversity Of St. Francis Oct 2007 - May 2011Joliet, Illinois, Us -
Fall Assistant Editor-In-ChiefUniversity Of St. Francis Aug 2009 - Dec 2009Joliet, Illinois, Us
Gerardo Chavez Skills
Microsoft Excel
Microsoft Word
Photoshop
Indesign
Illustrator
Employee Benefits
Online Enrollment
Adobe Audition
Final Cut Pro
Telephony Support
Adobe Acrobat
Basic Html
Information Technology
Employee Navigator
Bswift Software
Software Troubleshooting
Data Analysis
Team Leadership
Time Management
Decision Making
Client Focused
Decisiveness
Electronic Data Interchange
Api
Gerardo Chavez Education Details
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University Of St. Francis (Usf)Mass Communications - Journalism And Public Relations
Frequently Asked Questions about Gerardo Chavez
What company does Gerardo Chavez work for?
Gerardo Chavez works for Tpa Stream
What is Gerardo Chavez's role at the current company?
Gerardo Chavez's current role is Director of Solutions.
What is Gerardo Chavez's email address?
Gerardo Chavez's email address is ge****@****ial.com
What is Gerardo Chavez's direct phone number?
Gerardo Chavez's direct phone number is +184745*****
What schools did Gerardo Chavez attend?
Gerardo Chavez attended University Of St. Francis (Usf).
What skills is Gerardo Chavez known for?
Gerardo Chavez has skills like Microsoft Excel, Microsoft Word, Photoshop, Indesign, Illustrator, Employee Benefits, Online Enrollment, Adobe Audition, Final Cut Pro, Telephony Support, Adobe Acrobat, Basic Html.
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