Responsible for recruiting and on-boarding process. Created and implemented weekly recruitment report status for management. Developed a system for new hire paperwork for management use. Translation of interviews, investigation, document and policies. (Spanish Bilingual)

Promoted from receptionist position to escrow assistant within three months. Performed high level of multi-tasking and managed high volume of calls, walk-in clients, email request and assisted escrow officer. Responsible for ; opening escrow orders, contacting clients, coordinating appointment with escrow officer, buyer/sellers and real estate agents. Also handled funds, ordered insurance, loan payoffs and provided professional.

Described authentic Mexican food and drinks to guest. Placed food and drinks orders, served food and provided customer service in a very fast pace family restaurant.

Evaluated and assess clients’ needs/issues. Design and implement client service plans. Provide appropriate resources and referrals. Complete accurate and professional court reports on client progress. Maintain up-to-date documentation including case narratives on clients. Acted as liaison between program and Superior Court personnel.

Provided front house customer service; dealt with customer concerns; managed 15 employee schedules and oversaw their performance; operate the cash registered; recruited and trained new employees.