Chavi Kumar Jain Email & Phone Number

Noida, Uttar Pradesh, India

• Managing sample only, ad-hoc and tracking projects.• Set up and coordinate new and on-going projects. • Set client expectations, project delivery timelines.• Ensure clear communication and outline of project requirements and timelines with other teams that are related to complete and successfully deliver project.• Project coordination with other departments (e.g., sample fulfillment, bid consulting, sales team).• Project coordination with external partners – vendors and publishers.• Cost confirmation and Invoicing.• Proactively identify project risks and develop risk mitigation plans.• Ensure that projects are delivered on time, on budget, and meet the client’s requirements.• Perform all other duties necessary for successful project completion.• Develop and maintain strong relationships with assigned sales teams.• Learning/participating in training on new tasks related to preparation of a leadership role.

Gurgaon

Was running my entrepreneurial venture, a retail store of kid’s garments.

Gurgaon, India

• End to end project and client management to ensure smooth functioning of the process.• Responsible for handling entire customer service division for the client.• Interacting with client and management, to bring in new changes in the process. Eg: Moving towards Smart and Digital IVR’s from traditional IVR’s.• Responsible for taking new initiates to increase business growth.• Providing regular updates to client and sharing the performance and current flow of calls on daily basis.• Analyzing the calls (Inbound and Outbound) flow and reporting to the client.• Conducting monthly review with the clients on performance, addressing the concerns.• Responsible for team management, recruitment, training and development.• Monitoring & providing training to new hires on client CRM, soft skills etc.

Gurgaon, India

• Advising clients based on quantitative techniques applied on primary and secondary data. • Business development - writing winning business proposals and subsequent discussions (costing, timelines, and deliverables) till project is awarded.• Study design which includes defining- research methodology; sample plan, coverage, sample size and timelines.• Designing of questionnaire • End to end project management and execution.• Coordination with field teams and different vendors. • Analysing the data and reporting to the client.• Developing final deliverable for the client.

Gurgaon, India

1. Working directly with the team leader and clients .The primary duties are to assist and coordinate the delivery of client projects (within agreed timelines, to client specification and within the necessary constraints).2. Lead the project kick off stage with client in order to check project specifications and scheduling.3. Checking the feasibility of projects before its launch.4. Liaising closely with internal teams to ensure all timelines are met for sampling and fieldwork.5. Checking the survey and quotas prior to launch and specify sampling volume and selection criteria.6. Monitoring the survey progress & providing client with regular updates & reports on progress. 7. Initiate discussions on problem areas and propose solutions and keep a track with clients on budget & expenses.8. Managing and maintaining project files with all relevant documentation.9. Report any changes in the project costs due to various reasons namely, change in sample size, incidence rate, length of the interview etc to ensure cost optimization both for the clients as well for the organization. 10. Assist the Team Leader in identifying and implementing process improvement/quality initiatives, team initiatives, root cause analyses etc.11. Trouble shooting for the surveys in field and finding out the technical errors with the help of IT department.12. Participate in vendor selection process and supervise the survey done with external panel.13. Closing and invoicing the projects on time.14. Insuring that relevant files are updated, in order to incentivize the panelist.15. Developing various strategies for ensuring efficient panel use.16. Reviewing the surveys, before approving incentive and invite limit.17. Managing various jobs on priority levels.18. Acting as the primary contact for escalation from the client.19. Responsible for mentoring new hires and train them on various system tools.

Gurgaon, India

1. Working directly with the team leader and clients .The primary duties are to assist and coordinate the delivery of client projects (within agreed timelines, to client specification and within the necessary constraints).2. Lead the project kick off stage with client in order to check project specifications and scheduling.3. Checking the feasibility of projects before its launch.4. Liaising closely with internal teams to ensure all timelines are met for sampling and fieldwork.5. Checking the survey and quotas prior to launch and specify sampling volume and selection criteria.6. Monitoring the survey progress & providing client with regular updates & reports on progress. 7. Initiate discussions on problem areas and propose solutions and keep a track with clients on budget & expenses.8. Managing and maintaining project files with all relevant documentation.9. Report any changes in the project costs due to various reasons namely, change in sample size, incidence rate, length of the interview etc to ensure cost optimization both for the clients as well for the organization. 10. Assist the Team Leader in identifying and implementing process improvement/quality initiatives, team initiatives, root cause analyses etc.11. Participate in vendor selection process and supervise the survey done with external panel.12. Closing and invoicing the projects on time.

Gurgaon, India

• Primarily data collection through secondary and primary research.• Preparing specified parts and project deliverable. • Coordinating and maintaining databases • Active participation in and contribution to team discussion on problem solving, brainstorming, effective approaches to deal with project-specific issues, etc.• Responsible for mentoring new hires by helping them out in Primary and Secondary Research Skills.

Mba, Marketing And Human Resource

Bba, Commerce

Received Award for excellence in academics at annual apraisal.

Commerce, English, Accounts, Business Studies, Economics