Corey Chavis Email & Phone Number

Miami, Florida, United States

Miami, Florida, United States

o Team Lead, coordinating migration projects to transition on-prem systems & data to cloud-based platforms.o Developed & implemented policies for device enrollment, security settings, and compliance, which ensured data protection & regulatory adherence.o Active Administrator for ADMT, OKTA, and Active Directory, for account creation and maintenance. o Administered Office 365 environment, including user management, email configuration, and license assignment, providing end-user training and support for Office 365 applications,o Successfully migrated over 2,000 new-user accounts to Office 365, improving collaboration and productivity while reducing infrastructure costs.

Davie, Florida, United States

o Delivered comprehensive hardware and software support, provided high-touch, white-glove IT support services to VIPs, employees, and international affiliates.o Assisted in the transition from the old facility to the new facility, facilitating the breakdown of legacy infrastructure and equipment to implement into the new facility.o Utilized Microsoft Intune for streamlined enrollment and management of Windows and macOS devices, enhancing security and compliance.

Pembroke Pines, Florida, United States

Participate in planning and development of new client systems technologies/services to promote efficiency in business operations. Perform daily management, monitoring and administration of client systems, assisting 500 in-house users and other Headquarters nationwide. Provision and deploy physical and client systems according to defined best practices. Resolve basic and complex hardware and software issues related to the area of expertise as they occur utilizing proprietary ticket systems. Collaborate with team members across IT departments nationwide to identify and resolve various issues and tasks. Participate in IT service management processes while adhering to company standards and policies of IT conduct.

Daytona Beach, Florida, United States

This position is responsible for processing incoming IT service requests via phone, email, and internal ticket system providing Service Level Agreement (SLA) and IT problem report number. Provide computer technical support to end-users, troubleshooting hardware-related problems, and supporting software applications While maintaining customer relations, we must monitor the progress of open IT work orders and communicate with IT and Team Associates. Desktop Support Engineer must Independently analyze and solve client PC problems and positively impact IT customer relations by proactively working to identify and address sensitive issues. Uphold day-to-day operations of (2) Headquarters; Troy, MI & Daytona Beach, FL, consisting of +1500 in-office & remote employees, (1) International team, (3) Subsidiary companies

Daytona Beach, Florida Area

- Role required up to 80% of Travel within the Florida Region- Support ranged from onsite POS, PC, and Display maintenance.- Provided remote user support via Anydesk.- Facilitated the acquisition and shipping of equipment to sites and users.- Received defective equipment for repair and or recycle. - Enrolled devices into Intune Management for endpoint security and management.

Syracuse, New York, United States

Syracuse, New York Area

Syracuse, New York Area

Maintain the Dining Hall and perform my task in doing so to the best of my ability.