As the Operations Manager, my role is to oversee and manage the operational activities of the organization. I develop and implement strategies to optimize productivity, reduce costs, and improve overall efficiency. I set goals and performance metrics for operational teams, and I work closely with them to ensure that they meet these objectives.Duties include - Financial Management (Overseeing Company Budgeting & Financial Management)- Compliance and Reporting (Including Hiring, Firing and staff complaints)- Writing Company Documents (Updating policy's, Staff handbooks, Sales Wiki's & More.) - Innovation and Development (Planning Business Continuity (Future Growth) & Network Capacity Planning)- Quality Assurance (Establishing quality control for all customer service & Support tickets)- Technical Oversight (Liaising with our CEO & Network Engineer for updates around our network infrastructure)- Team Leadership (Overseeing Day-Day Operations, Training and Development of our internal team and Performance Management)(Updated 14/7/2024)

Duties include - Stripping & refitting vehicles (Before & After Repair)- Stripping vehicles & estimating to create details repair reports for estimation - Working with multiple metal pulling systems including (GYS) - Repairing & Pulling dents to a acceptable metal finish before applying filler - Currently learning to use the Keco glue pulling system on Electrical/Hybrid vehicleQualifications Include- Level 2 Diploma in Accident Repair - Body Principles- Level 2 Diploma in Accident Repair - Body Competence- Level 3 Diploma in Accident Repair - MET Competence- Level 2 Electric/Hybrid Vehicle Routine Maintenance Activities- Level 3 Electric/Hybrid Vehicle System Repair and Replacement- Experienced AlloyGator Fitter (3+ Years) (Updated 14/7/2024)

Within my role I ensure that Sparked Host maintains a strong presence in SERP, consistently ranking within the top 3 for 10+ focused keywords and the top 10 for over 30 keywords which boosts our organic traffic. Additionally, I focus on optimising internal procedures to enhance overall customer support, working closely with support, marketing, design, and management teams to improve workflows and ensure a seamless experience for both B2B and B2C sales efforts.Team Management: I work closely with the Support, Marketing, Design & Mangment team to implement company changes and procedures to improve the company workflow and day-day life.Cross-Departmental Collaboration: I Ensure alignment between the sales and marketing teams also improving the approach toward lead generation and customer acquisition improving customer support.SEO Optimization: including Onsite/Technical SEO, Link Building's & Keyword Tracking & Analytics.Marketing Strategy: I Develop, implement, and oversee the company’s marketing strategies, aligning them with our business goals. Keyword Analysis: I Develop optimisation strategies that increase the company’s ranking within SERP, focusing on targeted Keywords.Business Development: I work closely with the executive team to improve our B2B & B2C sales by driving revenue growth and identifying profitable business models, pricing strategies, and sales funnels.Social Media Management: I manage a team of 7+ individual's creating engaging content for all our social handles, I work closely with the team to handle content development, Multimedia Collaboration, Analytics & Reporting & Trend Monitoring & Innovation.Google Ads & PPC: I oversee the creation and execution of PPC marketing campaigns, including performance tracking and optimization.Performance Metrics: Track and report on key performance indicators (KPIs) such as customer acquisition cost (CAC), lifetime value (LTV), conversion rates, and sales funnel performance.(Updated 7/10/2024