• Key member for handling critical customer escalations (Oracle Linux and OVM) – APAC and EMEA region• Root cause analysis, Bug / problem tracking and collaboration with internal and external stakeholders• Proactive support – KB documentation, diagnostics• Internal technical training coordination• Team building (Hiring)• POC for various team operations/ initiatives

• Product support for global customer base • Product life-cycle experience of Oracle Linux, OVM,virtual computer appliance• Product Bug situation follow up, Internal collaboration with development, core product team• Root cause analysis, escalation management and work in alliance with various internal teams• Contribution to knowledge management, proactive support• Team building of support engineers, mentoring• Team’s performance tracking and matrix… Show more • Product support for global customer base • Product life-cycle experience of Oracle Linux, OVM,virtual computer appliance• Product Bug situation follow up, Internal collaboration with development, core product team• Root cause analysis, escalation management and work in alliance with various internal teams• Contribution to knowledge management, proactive support• Team building of support engineers, mentoring• Team’s performance tracking and matrix analysis• Customer feedback evaluation• Idea innovation Show less

Support account manager of EMEA geography for oracle engineered systems• Engagement during customer’s project execution• Customer education, advocacy, situational assistance• Incident resolution - analyze incident pattern, tracking resolution progress and reporting• Involvement in Critical/top customer accounts’ situation• Strategic customers’ account management• Management of customers for high touch support model (oracle platinum support)• Involvement in day to… Show more Support account manager of EMEA geography for oracle engineered systems• Engagement during customer’s project execution• Customer education, advocacy, situational assistance• Incident resolution - analyze incident pattern, tracking resolution progress and reporting• Involvement in Critical/top customer accounts’ situation• Strategic customers’ account management• Management of customers for high touch support model (oracle platinum support)• Involvement in day to day support operations - as escalation manager Show less

• Owner of support service delivery customer base is in UK for data center management, Wintel, UNIX support, database administration and middle ware support• Responsible for overall client relationship – service delivery of existing support and seeking business growth with new opportunity• Working closely with various groups of the organization – IT delivery, Pre Sales, Sales and Marketing and assisting them with approach for proposals, tender responses, demonstration of our… Show more • Owner of support service delivery customer base is in UK for data center management, Wintel, UNIX support, database administration and middle ware support• Responsible for overall client relationship – service delivery of existing support and seeking business growth with new opportunity• Working closely with various groups of the organization – IT delivery, Pre Sales, Sales and Marketing and assisting them with approach for proposals, tender responses, demonstration of our ‘accelerators’ to prospective customers• Single point of escalations for all managed accounts and client communication for all kind of issue resolution Show less

• End to end project management of environment migration - scope planning, schedule management, execution tracking, reporting and communication between multiple stakeholders. • Handled cost management and vendor management• Post migration support

•Requirement analysis for Environment virtualization and datacenter setup•Interaction with business groups and stakeholders•Capacity planning, server sizing, migration planning and execution from physical to virtual environment•VSphere 4.1, ESX 3.5.0 Server installation, configuration and consolidation, P2V migration, VM conversion•VMware template creation and deployment•Cloning and backup configuration through VCB through symantec backup tool•Prepared Business… Show more •Requirement analysis for Environment virtualization and datacenter setup•Interaction with business groups and stakeholders•Capacity planning, server sizing, migration planning and execution from physical to virtual environment•VSphere 4.1, ESX 3.5.0 Server installation, configuration and consolidation, P2V migration, VM conversion•VMware template creation and deployment•Cloning and backup configuration through VCB through symantec backup tool•Prepared Business continuity plan part of disaster recovery management•Designing and setting up multi- site active directory infrastructure; DNS, DHCP configuration •Active Directory environment hardening - group policy definition Show less

• Datacenter Administration•Operations engineer for Internal IT support service•Windows 2000, 2003 OS, DNS, DHCP administration•Oracle DBA (7.3.3 on SCO, 8.1.5 on Wintel) - Database creation, User management, export, import of schema, database. Data file and Table space management. •Backup management and restoration handling (Cold backup, Hot Backup, Archive Log backup)•Administration of UNIX, user management, backup and recovery management•SLA Management, availability… Show more • Datacenter Administration•Operations engineer for Internal IT support service•Windows 2000, 2003 OS, DNS, DHCP administration•Oracle DBA (7.3.3 on SCO, 8.1.5 on Wintel) - Database creation, User management, export, import of schema, database. Data file and Table space management. •Backup management and restoration handling (Cold backup, Hot Backup, Archive Log backup)•Administration of UNIX, user management, backup and recovery management•SLA Management, availability reporting•Incident reporting; participation in Change management activity •configuration management, maintenance of CMDB•Played role of Crisis management team member Show less