Chayan Joshi Email & Phone Number

New Delhi, Delhi, India

• Managing a fulfillment center of 2.75L sq.ft with a daily outbound flow of ~3L units, overseeing a team of 750+ associates.
• Implemented control measures that reduced Backend-Frontend losses from 4.5% to 1%, optimizing outbound process flows.
• Piloted new processes and quality controls to maintain a healthy inventory of 30L+ units and 15000 SKUs.

Gurugram, Haryana, India

• Developed performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality.
• Managed and led a team of Managers and team leads, coaching and mentoring the team to meet performance objectives and build positive employee relations.
• Partnered with the management team to establish and maintain quality control standards.
• Successfully launched and steered operationsfor large AFT - FC of 1.7L SFT with 9k palletspositions, peatiest BAU volumes for networkin NCR to support Diwali ART 2021.
• Responsible for budgetary, peopledevelopment and operations objectives forfunctional area of Fulfillment Centre (Inbound)

Delhi

• Defined transportation process from FC to delivery stations ensuring efficient delivery management during peak times.
• Conducted performance appraisals of station supervisors and mentored them for improved operations.
• Successfully handled multiple peaks withproper manpower and logistical planning todeliver each shipment to the destination wellunder TAT without any compromise oncustomer satisfaction.

Delhi

• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
• Provide coaching and feedback to managers and staff and assess performance on and ongoing basis
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understandtheir needs and exceed expectations
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
• Consistently monitor product and labor costs to remain within goals
• Maintaining the P&L statements of the restaurant.

Delhi

• Solicit guest feedback to understand the needs and wants of customers
• Train and coach staff on guest services principles and practices
• Develop and implement creative solutions to areas of improvement
• Assist in conducting staff and daily pre-shift meetings
• preparing the crew schedules as per the demand.
• monitor the COS, COL and other expenses.

Delhi

1) Maintained high standards of customer service during high-volume, fast-paced operations.2) Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints.3) Operated the drive-through window and sales register quickly and efficiently.4) Greeted customers and provided excellent.

Bengaluru, Karnataka, India

Bachelor Of Science (B.Sc.), Hospitality Administration/Management, A

Diploma, Tourism, Travel And Ticketing Management, First

Secured first rank.Scored 95%.

High School, Business/Commerce, General