Chayanika Agarwal Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

- Worked with a digital bank on mobile app journey for unsecured lending for existing and new to bank customers (ETB and NTB)- Handled engagement with third party aggregator platforms to on-board personal loan product to increase NTB conversions - Brought all stakeholders together (product, project, technical, operations, finance, and legal team) together to discuss the customer journey gaps - Prepared product analysis artifacts – Product backlog, user stories, feature testcases, integration and scope document for cross functional teams (Business, UX, API development and third party teams)- Coordinated end to end feature testing, Closed User Group(CUG) and Live Verification for NTB and ETB customers- Worked with digital marketing team on story line and content as a part of product's digital marketing strategy - Managed multiple digital marketing initiatives with Global Head of Digital Practice

Mumbai Area, India

- Detailed out digital journey for new lead acquisition for a life and health insurance firm. Covered end to end new lead acquisition journey – Lead Acquisition, Financial Need Analysis, Benefit Illustration and Application Generation- Devised Digital Experience Assessment Model with multiple parameters under 3 broad pillars – customer influence, decision journey and customer engagement; evaluated banks and insurance companies to evaluate their digital strategy towards customer experience

Pune Area, India

Team - Client Experience Delivery ; Platform - NEXEN Gateway Working on following areas: Collateral Management, Custody Holdings, Settlement & Standing Instructions Lookup Tool, Shared Services, • Comparing the NEXEN solutions/ features with latest industry trends such as analytics, cloud computing to evaluate market scenario and consumer expectations. • Performing gap analysis for NEXEN vs legacy systems. Doing feasibility study to validate and detail out new product concepts/enhancements• Identified internal and external data sources to prepare bank's understanding of product markets • Collaborating with cross functional teams – Business, UX, API Development to make tactical & strategic decisions for end-to-end development• Preparing analysis artifacts such as User Stories, Product Backlogs, Integration Documents and Scope Documents • Explored the fin-tech ecosystem (startups) to promptly on-board third party solutions on NEXEN App store

Project - Minimum Margin Requirements and Collateral Management in Non-Cleared OTC Derivatives • Analysed 8 key elements of BCBS recommendations on margin requirements. Studied subsequent guidelines released by BASEL in Mar’15 and commentaries by ISDA, CFTC, ESMA and FSB. Created a 30-page reference guide for the consultants to develop a quick understanding of the changing margin requirements in non-cleared OTC derivatives market.• Tracked progress of BASEL guidelines in US, EU, Hong Kong, Japan and Singapore markets. Prepared a 10-page report on country-based compliance and cross border regulatory issues.• Identified key drivers of change and worked on gaps. Developed driver-capability matrices for buy side, sell side firm respectively, and recommended new required IT framework with detailed process flow diagram.

Gurgaon, India

Domain- Banking and Financial Services ; Technology- Mainframes with C++• Built IT solutions for a Global Custodian Bank by carrying out requirement gathering, secondary research, development, unit testing, support in UAT and production go-live.• Worked on business analysis artifacts such as BRD, FRS, HLD, LLD and Traceability Matrix• Put into operation major tax regulations: Section-302, FATCA and Non-Belgian Resident Tax.• Achieved 100% on-time delivery in implementing Corporate Actions 2013-14 Course of Business changes.• Optimised the application performance through SQL optimiser and mainframe tools such as explain-plans and freeze-frames.

Technology - JAVAProject- Automation of data validation and data mining operations on data collected under Rashtriya Swasthya Bima Yojna (BPL health insurance scheme by Govt. of India)• Developed understanding of database maintained under BPL health insurance scheme (RSBY) by Ministry of Labour, Govt. of India• Applied data mining and data validation commands to automate the operation and reduce data filtering and analysis time.

Master Of Business Administration (M.B.A.), General Management, 3.35/4.3 (Rank - Top 25 Out Of 560 Students)

Activities and Societies: ► Infrastructure Committee ► Google Club ► Corporate Speaker Relations Team, i5 Summit

Bachelor Of Technology (It), First Division With Honours

Class 12, C.B.S.E, 93%

School Vice Captain

Class 10, C.B.S.E, 92.2%

House Prefect- Administrative Council