Chayla Young Email & Phone Number

Indianapolis, Indiana, United States

• Partnered with senior leaders to perform a thorough client health assessment, examining areas such as speed-to-value, platform utilization, and allocation of Professional Services team. Presented actionable insights.
• Analyzed client usage data in Pendo to detect patterns, challenges, and enhance platform engagement.
• Developed and implemented strategies for addressing underutilization while promoting consistent and effective use of the platform.

Indianapolis, Indiana, United States

• Manage a portfolio of up to 10 clients with a combined annual contract value of $3 million.
• Develop a customer success dashboard that visually represents key metrics, relevant data trends, and actions taken by both teams, promoting alignment, accountability, and execution.
• Led generative research initiatives to unearth profound insights into customer behavior, motivations, and pain points, guiding strategic decision-making processes.
• Spearheaded a successful initiative resulting in a remarkable 71% reduction in long call volume (15 minutes or longer) for a Payor client in Q1 2024.
• Cultivate an intimate grasp of clients' business needs, culminating in an invitation to attend two quarterly Strategic Summits and present at a National Sales Meeting for a major Pharma client.
• Promoted from Associate Program Manager within 6 months, credited to exceptional insights delivery and adept client management.

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

• Crafted and executed a results-driven strategy for generating dynamic and consistent social media content, achieving targeted KPIs.
• Developed metric goals for the brand's social networks on Facebook, Instagram, TikTok, Twitter and YouTube by conducting competitive analysis and evaluating social media KPIs.
• Drove a 40.83% growth in TikTok followers and improved YouTube engagement by 103.4% in Q4, 2022.
• Monitored and analyzed social media analytics on a weekly basis, utilizing Excel for tracking and comprehensive feedback.
• Produced high-quality, promotional long and short-form videos and content.

Indianapolis, Indiana, United States

• Strategized, developed, and facilitated impactful STEM programs, events, and workshops with partners from Fortune 500 companies for youth ages 12-16.
• Film promotional videos and design promotional content (e.g. Brochures, infographics, and event flyers) for the STEM program's recruitment process.
• Research best practices and orchestrate trainings for staff and the leadership team to raise awareness of global and cultural concerns as co-chair for the Justice, Equity, Diversity, and Inclusion committee.
• Maintain the voice of the brand across multiple platforms, including print, digital, and social media.
• Interview, hire, and train a team of seven part-time staff during the summer camp component of the STEM program.
• Utilize Bloomerang CRM software to track donors, donations, and donor communications.

Indianapolis, Indiana

• Collect and track data while implementing behavior intervention plans and providing crisis intervention to clients with Autism Spectrum Disorder diagnosis.
• Assess clients' progress
• Maintain HIPAA compliance and complete billing notes for insurance providers
• Completed training program to obtain Registered Behavior Therapist (RBT) professional certification from the Behavior Analyst Certification Board (BACB).

Bloomington, Indiana Area

• Serve as a point of contact for inquiries from prospective residents
• Develop and maintain relationships with students, parents, organizations, and Scion/property staff.
• Conduct cold calls and contact leads via email, text, and social media
• Monitor social media to engage with prospective residents and community members as appropriate.
• Reshare posts and stories strategically.
• Capture quality photos and videos for social media marketing

Bloomington, Indiana Area

Plans and leads special programs and events for Camp Rock campers. Responsible for making Camp Rock unique by creatively tailoring programs to the needs and interests of the campers. Creates and leads staff teambuilding initiatives, appreciation initiatives, and competitions.

Master Of Professional Studies (M.P.S.), User Experience Design

Focusing on the intersection between art and technology, students in the M.P.S. in UX Design study fundamental principles of interface.

Bachelor Of Science (B.S.), Human Development And Family Studies, General

Activities and Societies: Union Board Current Topics Committee, Black Student Union, Hutton Honors College, Groups Scholars Program.