Company: Leckhampton Computer ServicesTitle: Field Service EngineerYear: Jun 2006-DateDuring this time I have developed broad based expertise across the installation of wired LANnetworks and I was involved in all aspects of maintenance. Using my previous expertise, I was alsoinvolved in all aspects of software repair and installation, hardware diagnosis and repair, and I theinstallation of wired and wireless internet connections. I was able to identify any viruses andundertake the relevant repairs required.This role involved remote working to provide IT support solutions to residential customers whichrequired me to manage my own diary and caseload of clients. Whilst working with clients, Ifrequently delivered 121 tutoring.

Company: Various Hotels in GloucestershireTitle: Restaurant / Conference SupervisorYear: Dec 2004-Jun 2006Within these roles, I evidenced to be an effective leader within a fast paced and customer focusedenvironment. I managed a team who were charged with delivering service at a number of eventsand functions.

During my time I was involved in daily running of the business which included sales, invoicing,verifying stock and cash handling. An aspect of the role required me to coordinate call-outs toclients, and oversee the performance of the technical team.

In this role I was charged with providing field based technical IT support to support a range ofcompanies including Meeg Bank, Old Mutual and Southern Sun Hotels. I was involved in all aspectsof troubleshooting for desktop applications, hardware and software issues.I was also able to advise clients on software issues including Windows, Hotkey, Veritas Backup Exec,FTGATE, AS400 / IBM 3270, Lotus Notes, Microsoft Office, ProPlanner, Remedy, CashFocus andProman. Additionally, I was responsible for working directly with GreatKei Municipality and NQumaMunicipality to support them with LAN and WAN set-up, provided maintenance for routers andswitchers and ensured backup schedules and backup devices were fully supported. I also workeddirectly with UniBank/ABSA with reloading machines with various programmes, providedtroubleshooting expertise, maintained the servers, completed backups and firewall maintenance.