• Collaborate with the global delivery operations team to optimize system functionality, processes, and consistency across all project delivery and team management roles, ensuring seamless project execution.• Administer resource planning with Delivery Leads and Practice Team Leads to prioritize work requests, resolve scheduling conflicts, and ensure appropriate resource allocation for active projects, sales pipeline opportunities, and internal initiatives.• Developed a company growth… Show more • Collaborate with the global delivery operations team to optimize system functionality, processes, and consistency across all project delivery and team management roles, ensuring seamless project execution.• Administer resource planning with Delivery Leads and Practice Team Leads to prioritize work requests, resolve scheduling conflicts, and ensure appropriate resource allocation for active projects, sales pipeline opportunities, and internal initiatives.• Developed a company growth roadmap and expanded the PMO practice by hiring Program Managers and initiating Project Lead training for 20+ individuals, emphasizing best practices and essential skills required for program/project management success. • Conducted the evaluation and integration of Concord’s professional services automation and operating systems (Parallax, Salesforce, and JIRA) with Evolytics' delivery approach upon acquisition, including preparing a recommended migration strategy, securing stakeholder approvals, and overseeing its successful execution.• Established a PMO Center of Excellence to enhance process efficiencies, improve training materials, and manage changes, leading to a more streamlined and responsive project management framework. Show less

• Enhanced and managed the professional service automation system (Kantata-Mavenlink) for 75+ team members, improving reporting, template creation, and ongoing account/team management.• Analyzed delivery operations to optimize project management practices through customized learning plans, employee training, and development of custom dashboards and reports.• Created utilization and revenue forecasting reports to monitor quarterly and annual goal progress, providing actionable insights… Show more • Enhanced and managed the professional service automation system (Kantata-Mavenlink) for 75+ team members, improving reporting, template creation, and ongoing account/team management.• Analyzed delivery operations to optimize project management practices through customized learning plans, employee training, and development of custom dashboards and reports.• Created utilization and revenue forecasting reports to monitor quarterly and annual goal progress, providing actionable insights to leadership.• Supervised end-to-end tactical projects for top 3-5 client accounts, including project kickoffs, resource planning, status meetings, timeline governance, backlog grooming, and budget management. Show less

• Directed a team of 6-8 delivery managers overseeing project deliverables and budgets across a portfolio of 70+ client assignments.• Coordinated with client service and subject matter experts to define scopes of work, manage expectations, issue change orders, and prioritize resources for active projects and new business opportunities.• Transformed delivery approaches for new products and agency-wide programs, including platform websites, automated email series, SEO/CRO enhancements… Show more • Directed a team of 6-8 delivery managers overseeing project deliverables and budgets across a portfolio of 70+ client assignments.• Coordinated with client service and subject matter experts to define scopes of work, manage expectations, issue change orders, and prioritize resources for active projects and new business opportunities.• Transformed delivery approaches for new products and agency-wide programs, including platform websites, automated email series, SEO/CRO enhancements, online display, direct mail, and print collateral.• Spearheaded an initiative to streamline operations through workflow standardization, scheduling templates, and training documentation for 150+ project types.• Instituted advanced project tracking and resource forecasting, improving accuracy and efficiency in task management and reporting. Show less

• Led a portfolio of 50+ high-profile digital projects from planning to deployment for clients with complex, multiple-community system marketing strategies, ensuring timely and within-budget delivery. • Mentored 3-5 coordinators, onboarded new hires, designed training materials, optimized templates, and educated non-technical contributors, enhancing overall team efficiency, consistency, and scalability. • Facilitated daily huddles and weekly workload meetings to drive project progress… Show more • Led a portfolio of 50+ high-profile digital projects from planning to deployment for clients with complex, multiple-community system marketing strategies, ensuring timely and within-budget delivery. • Mentored 3-5 coordinators, onboarded new hires, designed training materials, optimized templates, and educated non-technical contributors, enhancing overall team efficiency, consistency, and scalability. • Facilitated daily huddles and weekly workload meetings to drive project progress, mitigate risks, and communicate expectations to teams and stakeholders. Show less

• Managed execution of digital projects for 30+ client assignments, ensuring delivery within scope, time, and budget constraints.• Prioritized project demands, resource allocations, milestones, and daily workflow. Held teams accountable, identified risks, and communicated timeline adjustments.• Generated detailed status reports, conducted weekly stand-ups, and provided meeting recaps to ensure team understanding and alignment.

• Orchestrated North American delivery and supported global market adaptation for digital projects, including website development, functionality upgrades, database migrations, online coupon operations, email campaigns, and paid/social media initiatives.• Partnered with PMO peers to prioritize project queue, allocate resources, and maintain forecasting reports.• Implemented agency-wide standard workflow processes and introduced an interactive KANBAN board in JIRA to improve visibility… Show more • Orchestrated North American delivery and supported global market adaptation for digital projects, including website development, functionality upgrades, database migrations, online coupon operations, email campaigns, and paid/social media initiatives.• Partnered with PMO peers to prioritize project queue, allocate resources, and maintain forecasting reports.• Implemented agency-wide standard workflow processes and introduced an interactive KANBAN board in JIRA to improve visibility. Provided training and documentation to 100+ employees across departments.• Worked with agency teams and clients to define project scopes and requirements, create delivery plans, and lead meetings. Communicated challenges and successes as needed. Show less

• Piloted digital and traditional media projects for 4-8 prominent clients and supported the agency's new business initiatives.• Created estimate proposals, scopes of work, and project documentation. Identified risks, secured resources, and maintained strong client and team relationships to achieve delivery expectations.

• Oversaw daily operations of multiple projects across 5-10 client assignments, coordinating cross-functional teams for integrated print, broadcast, and digital media campaigns.• Navigated project schedules, facilitated client and agency communications, assisted in media planning, secured approvals, and ensured accountability for all deliverables.

• Supported account team in fostering positive client relationships, aligning with brand goals.• Collaborated on marketing solutions and organizational services meeting client needs effectively.• Assisted in drafting scopes of work, creative briefs, strategic documents, status reports, designed presentation decks, managed small projects for ongoing campaigns, and maintained regular client communication.

Advanced Mass Communication course operating as a full-service advertising agency for Mozingo Lake Recreation Park.• Formulated and executed a focused rebranding campaign strategy from briefing to final client pitch, resulting in increased brand visibility.• Maintained consistent communication with clients and internal teams, managed research, creative, media planning, social media, and interactive teams, ensuring project deadlines were met efficiently.• Organized market… Show more Advanced Mass Communication course operating as a full-service advertising agency for Mozingo Lake Recreation Park.• Formulated and executed a focused rebranding campaign strategy from briefing to final client pitch, resulting in increased brand visibility.• Maintained consistent communication with clients and internal teams, managed research, creative, media planning, social media, and interactive teams, ensuring project deadlines were met efficiently.• Organized market research initiatives, promoted course efforts, managed budgets, scheduled meetings, and contributed to the development and execution of creative strategies. Show less

• Crafted strategic and creative briefs guiding the rebranding campaign for Assistance League of Omaha (ALO), significantly increasing brand awareness.• Managed client contact, conducted thorough market research, coordinated projects, contributed to creative execution, developed social media strategy, created campaign plan book, and facilitated final pitch to ALO.• Developed an integrated media plan on a limited nonprofit budget, offering interactive solutions for donation requests, and… Show more • Crafted strategic and creative briefs guiding the rebranding campaign for Assistance League of Omaha (ALO), significantly increasing brand awareness.• Managed client contact, conducted thorough market research, coordinated projects, contributed to creative execution, developed social media strategy, created campaign plan book, and facilitated final pitch to ALO.• Developed an integrated media plan on a limited nonprofit budget, offering interactive solutions for donation requests, and recommended strategies to enhance social presence and engagement. Show less

A student-run, full-service advertising agency for Science City in Union Station. • Recommended ideal target audience, devised media objectives, and crafted strategies leveraging traditional, social, online, and mobile platforms, boosting Science City's summer day camp attendance.• Created media flowcharts, timelines, and proposed multiple budget options for effective campaign implementation.