Chayut Suprungrot Email & Phone Number

Bangkok, Bangkok City, Thailand

- Managing Customer Onboarding: Provide expert guidance to the investors andcustomers throughout the investment processes. Offer support through onlinechannels, calls and other. Follow up on customer requests and issues or escalate tosupervisors when needed according to departmental processes.- Account Management: Reviews of customer profiles on a yearly basis. This involvesupdating customer information, coordinating with internal teams, and addressingany necessary adjustments or modifications.- Customer Support and Issue Resolution: Investigate and resolve customer issuespromptly, offering guidance, addressing customer concerns, and efficientlyresolving any problems that may arise.- Contribution to Process Improvement: Contribute to the development,improvement, and automation of work processes to enhance efficiency, speed, andaccuracy, find innovative ways to improve existing processes and customerexperience continuously- Voice of the Customer: Act as the advocate for customers by identifying andhighlighting areas for improvement in the customer experience, contributing tocustomer delight.- Assigned Responsibilities: Complete any additional responsibilities or tasks asassigned by the supervisor.

Bangkok City, Thailand

- Answer all client queries through the client support system (e.g.Line, Phone call , Zendesk , Zoho , Meta business, Community group). Analyze and solve issues and problems.- Customer Support and Issue Resolution: Investigate and resolve customer issuespromptly, offering guidance, addressing customer concerns, and efficientlyresolving any problems that may arise.- Voice of the Customer: Act as the advocate for customers by identifying andhighlighting areas for improvement in the customer experience, contributing tocustomer delight.- Assigned Responsibilities: Complete any additional responsibilities or tasks asassigned by the supervisor.

Bangkok, Bangkok City, Thailand

Responsibilities:- Ensure daily execution of daily operational duties including but not limited to processing transactions, account verifications, and overall customer care.- Respond to customer inquiry regarding trading, digital asset transfers, and other general cryptocurrency-related questions on a daily basis using the company’s CRM tool; ability to talk about company’s products and services by heart- Collaborate with cross-functional teams to improve the company’s products: identify opportunities to optimize customer experience to increase customer satisfaction- Capable of handling a large volume of customer inquiries and trade orders with great attention to details- Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible.Follow communication procedures, guidelines, and policies- Conduct customer due diligence (KYC/CDD) Create or update the FAQs to match the current user interface and procedures.- Participate in projects and any other special tasks assigned

Bangkok, Bangkok City, Thailand

Shopee (Thailand) Co. , Ltd. - Being responsible for end-to-end management of social sellers (from social media) on the platform (FMCG category)- Grooming and supporting social seller’s growth on Application as well as ensuring sustainable growth on social media. - Overseeing seller’s overall management of their Application shop including operational, social, and commercial elements including but not limited to customer chat, customer reviews, product listing, and seller collaboration. - Collaborating with sellers to participate in sellers in various commercial campaigns and to collaborate with the seller to plan stock management and order fulfillment. - Grooming social seller commercial strength, creating commercial impact, generating sustainable organic sales, and providing insightful advice on Application / online features for future shop management and growth.

Provide information and resolve problems Not only Financial products for Krungthai Bank but also Government programs

Sathon, Bangkok City, Thailand

Greeting guests, answering to their inquiries, handling the accommodation process, making service recommendations, and solving complaints.