Chaz Hansen Email & Phone Number

Minnesota, United States

• Act as team lead on the Expere team taking extra duties that come with it• Utilize and familiarize myself our tech stack which includes Java, C#, Azure Dev Ops, TFS, SQL, XML, IntelliJ, JSON, Junit, PDF, I-Text, and Splunk• Follow the SDLC and Agile Methodology best practices when working on product backlog items • Monitor Splunk logs for any issues that may arise and address as appropriate• Resolve and Monitor security findings and code quality issues for team as they appear through Blackduck and Coverity Scans• Assist in providing direction for product through grooming ceremonies, code reviews, and innovation sprints

United States

• Manage applications and servers that handle guest order fulfillment at Target's fulfillment centers • Maintain integration applications/APIs between the warehouse management system and our internal applications• Provide 24/7 on call support for other internal teams on an as needed basis through rotation with team• Stay current on our core tech stack as well as learn any technologies outside of our tech stack as needed

United States

• Utilize and familiarize myself our tech stack which includes Java 8, Azure Dev Ops, TFS, SQL, IIS, XML, IntelliJ, JSON, JUnit, PDF, I-Text, and Splunk• Follow the SDLC and Agile Methodology best practices when working on product backlog items • Submit and review code reviews of other peers to ensure as few defects make it to the SQA team as possible

St Cloud, Minnesota, United States

• Assist tier 1 banks with various document generating engines and front-end LOS questions on a strict deadline due to SLA gates we are contractually obligated to meet• Compile and provide aid to managers on reporting applications as needed• Examine and gather data such as server logs to document and reproduce the issue on my end assisting in logging of bug reports• Completed internship/job shadowing experience as a stand in software engineer on our large banking team working with various micro services and improving current tools

Fargo, North Dakota, United States

• Obtained 100% quality scores on cases phones and chat as well as closed the most cases on the team in the last month I was a regular agent• Filled roles outside my job description as need arose such as BREP SME, Escalations manager, Team supervisor during management training week• Attained highest CSI scores via our tag check system on the team several months in a row and had one of the best if not the best CSI scores after 12 months• Maintained vast array of knowledge on team, supervisors, co-workers, and new hires all come to me with difficult questions and escalations

Fargo, North Dakota, United States

• Analyzed and troubleshot issues with cable equipment and services• Obtained 2nd highest CSI score in shop• Performed fresh installs at customer locations for telecommunication services

Fargo, North Dakota, United States

Associate'S Degree, Computer Programming, 3.9

High School Diploma