support a user migration in order transition smoothly in JSP user migration from the Joint Worldwide Intelligence Communications System (JWICS) to the IC Desktop Environment (DTE). Issue PKI Certificates to all Users. • Review and Update Full Service Directory to minimize security issues and administrative problem, and will reduce the time and costs to migrate user accounts. • Perform Physical Inventory of Equipment. • Assist Users to Tag All Their Shared Files on Current File Shares. • Prepare Integrated Transition Plans for Additional Users: Additional • Troubleshoot User Problems including reissuing PKI certificates and/or reminding users how to tag user files.

Leidos (TS/SCI/Poly) October 2014 – Present (Contract support for Army G-2) Pentagon Washington DC System Administrator/Desktop Support• Managed the overall administration of Windows System applications.• Performed various troubleshooting and maintenance operations in Windows Server environments• Microsoft System Center Configuration Manager (SCCM) 2007 deployment on various environments.• Microsoft SCCM package creation and task sequence advertisements.• SCCM manifest creations and imports of variables.• Monitor ticketing system for new tickets and work-items. Update existing tickets. Maintain hardware inventory control in ticketing system.• Troubleshoot server hardware and software issues and escalate accordingly.• Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services. Trust relationships setup, dcpromo and decommission of AD.• Updates, patching and software installations via group policies (GPO)• Racking and patching equipment as needed.• VMware mixed mode support environment customer test environment.

• Coordinates daily tasks including regular network maintenance, IT supports for incoming trouble tickets and completion of closed tickets and manages ongoing special projects.• Provides Extensive Tier 1,2 & 3 Help Desk Support to Sr. level Management and Executives including the General and immediate staff• Provides Extensive Tier 1,2 & 3 Help Desk Support to 7000+ cleared customers• Manages Windows 2003 server and Exchange server 2003 to include configuring new workstations with Windows XP and WIN 7., configuring internal network access to include server and workstations settings, creating new domains user accounts with email access, and group policies as well as password resets.• Responsible for daily access and administrative control to 7000+ cleared DIA employees including Government, Military and Contract Personnel on 4 Domains (DTW/NGDE, JWICS, SIPRNET, NIPRNET).• Accountable for the daily maintenance and repair of thousands of classified/unclassified computers on 4 local area networks (LAN’s). • Responsible for Installation and Trusted Agent for PKI installations on 4 different Domains (DTW/NGDE, JWICS, SIPRNET, NIPERNET).• Provides daily administration across a UNIX, Solaris 8 platform.• Rebuilds workstations from Windows 2000 to XP and WIN 7 operating System.• Provides great trouble shooting to resolve trouble tickets in a timely manner • Possesses a high level of Expertise with Active Directory Administrations.• Utilizes SMS, MSTSC, and SCCM to remotely troubleshoot desktop systems.• Provides solid knowledge of utilizing TCP/IP in LAN environment and a strong understanding of DOD security policies and procedures.

• Coordinates daily tasks including regular network maintenance, IT supports for incoming trouble tickets and completion of closed tickets and manages ongoing special projects.• Provides Extensive Tier 1,2 & 3 Help Desk Support to Sr. level Management and Executives including the General and immediate staff• Provides Extensive Tier 1,2 & 3 Help Desk Support to 7000+ cleared customers• Manages Windows 2003 server and Exchange server 2003 to include configuring new workstations with Windows XP and WIN 7., configuring internal network access to include server and workstations settings, creating new domains user accounts with email access, and group policies as well as password resets.• Responsible for daily access and administrative control to 7000+ cleared DIA employees including Government, Military and Contract Personnel on 4 Domains (DTW/NGDE, JWICS, SIPRNET, NIPRNET).• Accountable for the daily maintenance and repair of thousands of classified/unclassified computers on 4 local area networks (LAN’s). • Responsible for Installation and Trusted Agent for PKI installations on 4 different Domains (DTW/NGDE, JWICS, SIPRNET, NIPERNET).• Provides daily administration across a UNIX, Solaris 8 platform.• Rebuilds workstations from Windows 2000 to XP and WIN 7 operating System.• Provides great trouble shooting to resolve trouble tickets in a timely manner • Possesses a high level of Expertise with Active Directory Administrations.• Utilizes SMS, MSTSC, and SCCM to remotely troubleshoot desktop systems.• Provides solid knowledge of utilizing TCP/IP in LAN environment and a strong understanding of DOD security policies and procedures.

• Creates, trouble tickets within Siebel Relational Database Management System (RBDMS) to ensure that document is resolved within appropriate resolution time. • Provide assistance with creating various marketing blitz for key agency initiatives. Design and implement creative ideas using various marketing tools geared toward increasing utilization of Human Capital software products. • Serve as support for resolving customer issues related to EZHR (peoplesoft tool), DIAjobs (online application process), EZHR Forms (Performance Management Online) and Joint Intelligence Virtual University (JIVU) product. • Provide client navigation assistance, password reset on DODIIS domain in reference to EzHR, JIVU, and email accounts. • Partner with tier 2 level support on issues that require additional technical support. • Document and status all issues reported in the appropriate database. Ensure that all pending issues are resolved in a timely manner. • Generated Metrics, and reports utilizing SIEBEL Relational Database Management System (RDBMS). Utilized system to ensure problems were solved in a timely and efficient manner. Communicated with customer to ensure information in ticket was correct and being worked correctly.