Chaz Seegars Email & Phone Number

Washington Dc-Baltimore Area

 Provides Tier 2 technical support on JWICS systems for A2 executive and surrounding offices onsite atthe Pentagon and JBAB. Securely installs and uninstalls JWICS workstations. Including KVM which supports both NIPR andSIPR as well. Installs and troubleshoots VTC and DVTC for VIP customers in various SCIF environments. Utilizes ServiceNow ticketing system to create, track and manage tickets. Aids USSF counterpart as needed during staffing complications. Coordinates with JSP (as applicable) for network related issues and concerns across supported offices. Follows protocol and ensures customers remain in compliance regarding classified workstationconfiguration. Properly disposes of classified equipment including labeling, removal, transport and documentation.

Washington, District Of Columbia, United States

- Provides Tier I/II onsite and phone based technical support to local and domestic field office NS3 Department of Commerce end users.- Processes classified network (SIPR/JWICS) account requests weekly.· Performs administrative tasks including account creation, password resets and granting access to drives, folders, and files.- Images and Re-images Windows PCs to accommodate onboarding/existing faculty.- Provides initial troubleshooting of problems including root cause analysis for classified desktop, thin clients, and printers.- Documents both technical and nontechnical SOPs for customers and NS3 faculty.- Creates and manages service/incident requests using ServiceNow ticketing system.- Provides processing and support for issues concerning PKI certificate.

Washington D.C. Metro Area

- Performed troubleshooting and maintenance on existing classified and unclassified network systems across 6 different naval installations- Streamlines equipment repair processes and updating procedures for support action consistency- Provided Tier I/II technical support to a mixed environment of Federal, Contractor and Military customers via email, phone and in-person.- Performed break/fix on malfunctioning components to correct hardware problems.- Provided third party vendors with escort onto premises and access to controlled spaces- Processed approximately 15 System Authorized Access Request (SAAR) forms for account requests weekly.- Collaborated with neighboring organizations to enforce and implement policies.- Maintained, installed and upgraded existing and new workstations.- Provided training on day-to-day operations and utilized systems to onboarding N61i staff.

Washington D.C.

- Coordinates with Procurement team in order to ensure new Assets are retrieved and accounted for in database.- Coordinates with Facilities management to deploy company assets to supporting buildings in order to fulfill equipment requests.- Performs break/fixes on IT equipment ensuring that company funds are not unnecessarily being utilized to purchase new assets.- Processes warranty repair requests through manufacturer.- Processes shipping/return labels to assist with deployment of equipment to remote customers.- Ensures that all company assets are allocated and accounted for in the Asset Management console in Remedy Service system.

Washington D.C. Metro Area

-Provided support to standard desktop and notebook systems, hardware, and customer related services. Provided support to printers, including configuring and troubleshooting.-Set up PC computers, notebook computers, and printers, initializing and stabilizing performance.-Performed maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches. -Created help desk tickets. Notified team members via email when taking an open request; and when request is completed.-Assisted the Asset Tracking Specialist with tasks related to maintaining an inventory of PC hardware equipment and software programs.-Provided relocation of PC systems as needed.-Provided additional end-user technical support as needed.

Crystal City, Virginia

* Enrolled in a leading national career development program with 250 corporate partners graduating 1,500 students annually across ten cities; the one-year program includes college-level coursework, career training, and a six month corporate internship* Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, and business operations* Earned 18 college credits in Information Technology and English in partnership with Northern Virginia Community College; mastered coursework in computer networking, computer troubleshooting and repair, business writing, professional skills, personal finance, customer service, and critical thinking; completed Cisco IT Essentials course material via Year Up, a Cisco Networking Academy