Aspen is focused on Amazon Connect cloud contact center deployments and support including CRM integration for customers of all sizes. All services were focused around the Amazon Connect platform which we were one of the original partners supporting installs shortly after its release. The service delivery and support team was based out of western Colorado where most resources were trained from the ground up in house on the platform and contact centers as a whole. Aspen focused on providing a high touch level of support while helping our customers reach their desired outcomes. Our team is made of senior CX consultants, developers and support staff. Business needs are changing at a rapid pace and using our solutions help meet these desired outcomes equal to that pace. Aspen was sold to Key Morse Growth Partners in April of 2021 to help further grow and support the business capacity.

Responsible for all Customer Experience related sales and growth in the western US. Key responsibilities included generating customer experience solution sales, field sales team enablement, solution go to market strategies including alignment to customer goals/outcomes, and working with related vendors. The core team consisted of both senior contact center architects and CX consulting resources. The greater sales team that was directly supported included over 100 field reps covering all major verticals (Gov/Ed, Commercial, Enterprise & Globals). Dimension Data for the western US region was named Cisco Contact Center partner of the year in 2018/2019 as well as Genesys Partner of the Year Globally in 2019. Sales targets were significantly exceeded for both of the 2 years spent at Dimension Data.

Hired as one of the first 8 sales specialists to support and sell the new ServiceNow - Customer Service Management product line. The CSM product was focused on bringing the same workflows as the classic ITSM product did to IT, but rather to Customer Experience / Contact Center. Responsible for field team enablement, product and competitive feed back and coverage of the Texas / AZ Desert / Rockies areas. Supporting a brand new product from launch date, in a highly competitive market with a vendor not known for customer experience specific products, the related territory was able to achieve 100% of target sales in the first 6 months.

Director of Collaboration Architectures with the goal to grow Collaboration business by positioning Presidio practices, thought leadership and offerings in Collaboration Architectures to Presidio clients, vendor partners and industry resources. Assist with sales of associated products and services for Presidio in the Collaboration Architectures space which are defined as Unified Communications, Contact Center, Video/Telepresence, Conferencing (WebEx) and Mobility. Collaboration opportunities will be pursued by working with regional sales resources, regional and corporate marketing resources, technology managers and vendors. Identify and develop new opportunities while engaging in business development efforts to grow the business based on Presidio leadership in the space. http://www.presidio.com/content/presidio-press

INX (INXI) was a publicly traded national provider of technology and professional services. Coming on board at the end of 2008 as the Enterprise Contact Center practice lead in order to obtain the required Cisco ATP Certifications and build out of the practice throughout the sales offices across the country. Leveraging an existing footprint of strong Cisco Unified Communications teams in the different areas we were able to gain the required certifications and begin closing Cisco UCCE deals inside of 12 months. During the time in this role INX, Inc. was acquired by Presidio, which then lead to responsibility of solely supporting the contact center business in the western US (Texas, Denver and West).

Touchbase is a global technology services company working with multinational organizations to optimize the way they communicate. We deliver compelling business outcomes through the unification of disparate communication tools, across the enterprise and within the contact center. By gaining a deep understanding of our clients’ business drivers, we design, deliver and support technology which enriches communication between people and drives competitive advantage. To do this we build a Foundation, upon which Collaboration, Mobility, Customer Contact and Business Intelligence solutions are then effectively implemented and utilized.

Responsible for the pre-sales consulting resources across all technology areas (UC/CC, Security, Wireless, & Infrastructure). Supported the GTRI sales team of approximately 50 Account Managers across both commercial and federal business units. GTRI projects were completed on a regional, national and international scale. During this time GTRI was one of the fastest growing businesses in Colorado.

SMARTnet Inc is a 1nService founding member. 1nService is an Advanced Technology 7-layer North American Elite Integrator. We are changing the channel model by building strategic partnerships with key technology companies to create leading edge solutions for clients in a converged environment. Our strength comes from our methodology. We are 34 offices in North America supporting over 600 top level network engineers. Our staff specializes in design, build, implementation, training and management. All of our technicians and engineers have earned the highest level of training from our array of premier technology providers. 1nService recognizes that the ever changing business landscape relies on the value of partnering. It allows us to provide increased service levels to our clients. We do this using breaking technology and mentoring from our core providers, regionalization of our training resources, and open sharing of new concepts and technologies.