Chaza Maher Email & Phone Number

- Plan event from start to finish according to requirements, target audience, and objectives.- Prepare budgets and insure adherence.- Source and negotiate with vendors and suppliers.- Coordinate all event operations.- Manage all pre-vent planning, including guest speakers and sponsors.- Lead promotional activities for the event & overseeing all marketing material.- Supervise all staff, in-house and outsourced. - Approve all aspects before the day of the event.- Oversee on-site event management, and step up to resolve any problems that may occur.- Analyze the event's success and prepare reports.- Handling all Barter Deals and Media Partnerships for Al Mal Newspaper.

- Communicating and working with Government Officials & the leaders of different Public & Private Sector entities, to communicate conference agenda and schedule .- Maintain high-level of professionalism & competence when dealing with speakers, sponsors, attendees and staff.- Maintain a database with the contacts of all conference attendees, sponsors and speakers.- Oversee conference booking, cancellation, and postponement.- Plan and coordinate all activities to successfully execute conferences.- Obtain conference request orders, book meeting rooms and send confirmations- Determine participant counts and accordingly book right sized meeting room.- Process all other additional requests such as room set-up, catering needs and audio visual device requirements.- Obtain management feedback and make appropriate changes for improvements.- Submit invoices for caterings, equipment and other amenities to management.- Resolve booking conflicts in a timely and accurate fashion.- Perform regular inspection of conference room facilities to ensure lightnings and AV equipment and other amenities work properly.- Greet the participants and direct them to conference room.- Respond to calls and e-mails related to conference content and attendance inquiries.- Use a variety of channels (TV, press, internet etc.) to maximize company exposure.- Monitor the media, including newspapers, magazines, journals, broadcasts and social media platforms.- Work as part of a team to develop and implement the PR activity of the conferences.- Prepare regular attendance reports to calculate the conferences achievement. - Research and distribute press releases to targeted media.- Promote news stories and features to the media.- Analyse and evaluate media coverage.- Request and follow up on needed designs for online and offline promoting materials and printing collateral materials with in-house and/or 3rd party agencies.- Update company's website and social media account.

- Meeting clients to discuss their advertising needs.- Working with account planners to create a campaign that meets the clients' brief and budget- Presenting campaign ideas and price quotation to clients.- Briefing the creative team on types of adverts required and clients' needs.- Negotiating with clients, solving any problems and making sure deadlines are met.- Checking and reporting on the campaigns progress.- Keeping in contact with the client at all stages of the campaign.- Managing the accounts budget and invoicing the client.- Making pitches to win new business.

- Motivate and encourage agents through positive communication and feedback. - Present and analyze KPIs on weekly, monthly and quarterly basis.- Analyze and work on failed KPI affecting maximizing turn over.- Manage agents performance metrics and quality.- Maintain a high level of internal and external customer satisfaction by using professional, positive communication skills.- Handle escalated customer issues as needed.- Facilitate regularly scheduled Supervisors team meetings and agent 1:1s to set expectations, review performance, set goals, promote communication and develop team members.- Maintain team attendance guidelines, escalate and discipline as needed.- Identify and recommend process improvements as needed. - Be highly effective in managing multiple projects simultaneously.- Reliable, proactive follow-up skills.

Expedia.Ca & ExpediaForTD Accounts- Motivate and encourage agents through positive communication and feedback. - Present and analyze KPIs on weekly, monthly and quarterly basis.- Analyze daily account gross margin and work on failed KPI affecting maximizing turn over.- Manage agent performance metrics and quality.- Maintain a high level of internal and external customer satisfaction by using professional and positive communication skills.- Handle escalated customer issues as needed.- Facilitate regularly scheduled Supervisors team meetings and agent 1:1s to set expectations, review performance, set goals, promote communication and develop team members.- Maintain team attendance guidelines, escalate and discipline as needed.- Provide recruiting and training support as needed.- Identify and recommend process improvements as needed. - Be highly effective in managing multiple projects simultaneously.- Reliable, proactive follow-up skills and administering of Travel Policies

Expedia.Ca Account- Conduct quality check on customer service representatives.- Research, analyze and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue.- Managing queues for areas of responsibility to ensure response time goals are met.- Effectively resolving escalated issues.- Research and analyze data from various sources (GDS, Computer Reservation System (CRS) Logs, on-line AP assisting in the development, testing, and communication of operational policies and procedures.- Identifying service problems and conducting root cause analysis.- Working with Training Department to assist with training for new hires.- Establishes and maintains positive working relationships with agents, peers, management, corporate, network, coworkers, and partners.- Managing resources to ensure established service levels are achieved at all times.- Maintain up-to-date Customer Support Agent skill set.- Proficiency of payment processing and reconciliation. - Access, research, and analyze CRS logs to determine customer activities on the Expedia.ca website.

Expedia.Ca Account

Legal Affairs

Mass Communication, Faculty Of Arts And Literature

Activities and Societies: IMEU "International Model of European Union" Faculty of Economics and Political Science.

Highschool