Chaz Perera Email & Phone Number

New York, NY, US

New York, NY, US

Companies are trying to cut costs and are turning to RPA and AI to do so. Most fail. Why? RPA and AI require added layers of technology and technical expertise that are expensive and complex. As a result, some companies try and fail, others keep throwing good money at bad, and then there are those that won’t even attempt it. Enter Roots Automation. We.

New York, New York, US

New York, NY, US

• Corporate Officer responsible for strategic direction and company financial performance. Led enterprise-wide global operational and transformation strategy. Improving customer value chain with efficiency and.
• Turn around an organization with overly broad focus, minimal engagement with business leadership, perception of minimal added value, and little scalability.
• Identify and implement emerging technologies. Improving customer experience and reducing unit cost. Preparing company for digital workforce. Transformational Leadership
• Lead and execute complex change management program for enterprise and global businesses. Accomplishments:
• Implemented outcomes-based process improvement framework. Created more agility to adapt to changes in the market and financial conditions.
• Led re-engineering of manufacturing processes to become digital through data science, robotics, sensors, and mobile.

New York, NY, US

• Corporate Officer. Global responsibility for development and execution of Loss Mitigation strategies (Fraud, Litigation Management, Medical Management, Salvage & Subrogation). Promote and enhance all claims improvement.
• Delivered $3.1B increased profits (2015) with successful loss mitigation. Increased profits +15%. Reduced expenses by $74M (-18%). Enhanced management practices. Introduced automation technologies.
• Established data modeling for fraud, recovery, and medical management. Improved lead generation +20% and acquisition rates +13%.
• Established robotic automation and drone technology for claims processing. Improved customer service and outcomes. Paid claims 85% faster.
• Contributed to Johns Hopkins University’s study on impact of Prescription Opioid Abuse on patients and healthcare. Established AIG’s Patient’s Bill of Rights ensuring fairness to all patients using AIG’s medical.
• Interacted directly with the Board on issues, including technology and anti-fraud investments.

New York, NY, US

• Led global operations team (700) to improve claims handling practices and specialized services. Supported Commercial and Consumer claims.
• Reduced “cost of goods sold” by $220M. Improved usage, performance, and delivery of specialized services. Introduced data analytics, and increased investments in people and technology.
• Led program to simplify claims structure, management, and product offerings. Improved cost, employee engagement, and speed of decision-making.
• Developed and implemented non-legal vendor management strategy. Delivered $60M improvement (2014).
• Established talent mentoring program: participants received promotions or identified new internal opportunities.
• Transformed use of TPAs. Instituted pay-for-performance culture for customers.

• Team of 300. Optimized claims processes and technologies. Ensured consistent customer experience for retention and operating performance. Reduced delivery costs while enhancing operations quality.
• Developed global business intelligence standard for monthly performance management reviews for C-Suite executives. Generated faster and more precise decision-making.
• Leveraged emerging technologies to establish a virtual office for 2,600 employees. Saved $50 million in annual real estate costs and improved disaster recovery capabilities.
• As SIFI, improved financial controls, optimized frequency and complexity of audits, and eliminated audit deficiencies.
• Developed stronger leadership skills in talent retention with increased government regulations.

New York, NY, US