Chaz Tommasini Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Provide world class service to the fans that visit Inter&Co Stadium for all OCSC/Orlando Pride and International Series MatchesEnsure Fan Safety and Security through following credentialing requirements and upholding Stadium and MLS/NWSL PolicyAssist Stadium Operations Team with event turnover and set upProvide recovery to Fans who purchased an incorrect ticket while living up to the Gold Standard of ServicePartner with Supporter Club leadership to preserve the designated areas of the Supporter Section for their groupsRecognized regularly through Gold Standard program by Team Members and Fans for exceptional service and professional demeanor

Orlando, Florida, United States

Assist with operation of Client’s programs at various sites and locations Safely load and unload Clients on various forms of transportation to and from events and activities Advance programs to ensure off-site locations are ready to receive Clients Partner with Operations Manager to resolve Client concerns in a timely and satisfactory manner Direct vendor teams during load in and load out for events partnering with host location teams meet vendor needs Provide on the spot service and recovery during programs to alleviate Client and Operations Manager Concerns

Orlando, Florida, United States

Excellence in Leadership Q1 2024 Award RecipientDuty Manager for all 6 operating areas in the Parking and Transportation DepartmentCurrently lead a team of 56 Universal Operations Team Members (15 FT / 41 PT) and 75 FT/PT 3rd Party Drivers in the safe operation of Resort Buses on public and private roadways Responsible for a team of 8 FT coordinators that regularly audit onboard technology across a fleet of 36 buses to ensure accurate data reporting Dynamically utilize daily labor budgets of $40,000 for Drivers and $5,000 for Resort Transit Team Members Ensure accurate timekeeping and billing information for services rendered by 3rd Party Providers averaging $1.5M monthlyRegularly audit 3rd Party Provider Training Guest Service Materials and Accessibility Training Materials to ensure alignment with Universal Orlando Resort StandardsOwn all Resort Transit facilities including roadways and stations ensuring Safe and Show Ready experiences through Capital Project RequestsEnsure timely scheduling and completion of Regulatory and Safety Courses for all Team Members through Intelex and Kronos SystemsCoordinated with Accessibility Services team to Install a Service Animal Relief Area in the CityWalk Bus Hub to improve access to these vital facilitiesLed effort to raise On Time Performance by 20% on scheduled routes over Q1 2023 vs Q4 2022 utilizing the ETA Spot SystemCraft and distribute internal and external communication to 3rd Party Providers and other Stakeholders to effectively communicate repairs or service disruptionsOrganize meetings with Senior and Executive Leadership to garner buyoff on initiatives for Resort TransitBuilt strong relationship with ESCOT Bus Group that services off site hotels through advocacy and understanding to help provide consistent and high quality transportation servicesPrograms Used:- CleverCAD- ETA Transit: SPOT-PeopleSoft-Smartsheet-UKG Kronos-Microsoft Office-SuccessFactors

Orlando, Florida, United States

August 2022 PrimaryNovember 2022 General

Orlando, Florida, United States

Supervisor of the Quarter Q1 2020Successfully led unionized Ramp (125 Agents), Provisioning (50 Agents), and Customer Service (130 Agents) workgroups in delivering 85-115 daily flightsTrained as a Ground Security CoordinatorCreated training schedules to ensure agents were prepared for rollout of international flights post COVIDOrdered Provisioning supplies through casual buyer process using SAP Ariba platform, accounting for $45,000 weeklyCoordinated with Airport Ops to utilize common use areas for special flightsConducted monthly PII Audits on Hardware used for Credit Card and Travel Document ProcessingOperated and performed basic maintenance on 15 Self-Ticketing KiosksMaintained, organized, and stored accurate documents according to FAA and Company RequirementsManaged Radio, Baggage Scanner, and International Customs documentation inventory as well as Agent information tracking and counseling history through QuickBase. Documented company expenses through Concur platform. Utilized the Amadeus platform to manage Customer boarding process and book new travelPrograms Used:- Amadeus CM- QuickBase- Concur- UKG Kronos- Microsoft Office

Orlando, Florida, United States

Programs Used:-CVPS-PeopleSoft-Smartsheet-UKG Kronos-Microsoft Office

Orlando, Florida, United States

Programs Used:- HemaConnect CRM- Microsoft Office

Tampa, Florida

Programs Used:- Amadeus CM- SAP Ariba- QuickBase- Concur- UKG Kronos- Microsoft Office

Orlando, Florida, United States

Led unionized teams in Magic Kingdom Park (60 daily Cast Members) and Epcot (35 daily Cast Members) with a Cast Member first philosophy Point of Contact for varying levels of Property Executives to access specialty cleaning teams relating to Hazardous MaterialsLed runDisney race event Custodial Teams across three shifts and four parks totaling 150 Cast Members to ensure clean and safe Start/Finish areas and roadwaysMaintained fleet of 12 Sweeper Trucks, 10 Pickup Trucks, 7 UTVs, and 15 pressure washing trailers. Utilized experience with managing projects from creation through sustainmentDirected and ensured completion of services by third party tradesConducted walk-throughs of Lands before Park Opening and after Closing to ensure quality productParticipated in post-event recaps to follow up on areas of opportunity

Managed Operations Team Emergency Response Procedures for Show and Attraction VenuesExecuted Summer Concert Series in a 4,500 seat venue with VIP Floor SeatingAssigned and Led Teams in successful Venue Turnaround for 3 -5 Daily Shows in Venues ranging from 1,000 seats to 6,000 seatsUsed experience in running local operations to reduce labor by 10% in attractions venuesHeld Pre-Shift Meetings to communicate policy changes and pertinent park informationOpening Team for Antarctica: Empire of the Penguin and Revision Team for Standard Operating ProceduresExperience in mentorship and team member development

Bachelor'S Degree, Hospitality Management

Activities and Societies: Marching Knights, Concert Band, Jammin' Knights, Knight-thon, Relay For Life, Phi Mu Alpha Sinfonia, Peer.

Associate Of Arts (A.A.), General Studies