Our mission at 2Dudes1Dream LLC is to help the business and individual find thier voice and express it authentically. We use the DTF process to create unique and high quality products for our customers. This innovative method allows us to bring your design ides to life with vibrant colors and crisp details.If your looking for personalized clothing or accessories that truly reflect your style, we're here to help you make a statement with our DTF creations! #customapparel… Show more Our mission at 2Dudes1Dream LLC is to help the business and individual find thier voice and express it authentically. We use the DTF process to create unique and high quality products for our customers. This innovative method allows us to bring your design ides to life with vibrant colors and crisp details.If your looking for personalized clothing or accessories that truly reflect your style, we're here to help you make a statement with our DTF creations! #customapparel #DTFPrinting #personalizedfashion #uniquedesigns #shoplocal Reach out to us today to learn more about how we can. help you express your voice authentically through custom apparel! #smallbusinessowner #shoplocal #supportLGBTbusinesses #customcreations Show less

Responsible for managing a service territory which involves implementing service requests, ensuring customer satisfaction and meeting SLA. Work closely with a team of internal technicians building their individual schedules and balancing workload and realigning based on priority and service needs. Responsible for communicating with customers job statuses and providing quotes as needed. • Developed tools to manage contract expectations which allowed for tracking and ensure metrics were… Show more Responsible for managing a service territory which involves implementing service requests, ensuring customer satisfaction and meeting SLA. Work closely with a team of internal technicians building their individual schedules and balancing workload and realigning based on priority and service needs. Responsible for communicating with customers job statuses and providing quotes as needed. • Developed tools to manage contract expectations which allowed for tracking and ensure metrics were being met. This allowed some regions to perform better than previous 5 years. • Continuously Innovate new or improved ways enhance processes to ensure accountability and provided means in which to measure effectiveness.• Assisted in creating new accounts for Monitoring, creating and sending out customer monitoring agreements. Worked closely with Monitoring center to follow specific customer rules for managing troubles communicating from security equipment. • Partnered with technical team in handling trouble calls and supporting programming changes and help customers understand and if needed correct troubles or supervisory signals. • Developed procedures to perform customer information audits to ensure accuracy. Also, created a process to manage all active contacts to ensure annual preventative maintenances are completed. • Ensure all service is completed according to customer managed service contracts, also delicately resolve all customer escalations as they arise. Show less

(Acquisition of Iverfy)Manage multiple accounts simultaneously for many large retail and fortune 500 companies. Client facing role handling monitoring, service, installations and navigating escalations as needed. Drive client satisfaction as well as efficiently utilize all internal teams, competently work to ensure we are meeting or exceeding service level agreements. Deliver accurate and thorough reporting to clients to communicate service issues and installation schedules as needed.

Manage multiple accounts simultaneously for many large retail and fortune 500 companies. Client facing role handling monitoring, service, installations and navigating escalations as needed. Instrumental in building and maintaining client/vendor relationships from the sales stage through the life cycle of the client. Drive client satisfaction as well as efficiently utilize all internal teams, competently work to ensure we are meeting or exceeding service level agreements. Deliver accurate and… Show more Manage multiple accounts simultaneously for many large retail and fortune 500 companies. Client facing role handling monitoring, service, installations and navigating escalations as needed. Instrumental in building and maintaining client/vendor relationships from the sales stage through the life cycle of the client. Drive client satisfaction as well as efficiently utilize all internal teams, competently work to ensure we are meeting or exceeding service level agreements. Deliver accurate and thorough reporting to clients to communicate service issues and installation schedules as needed. Work in partnership with National Account Executives (Sales), and directly with the client. Respond to all need’s client base ensuring a timely and efficient response. Collaborate with internal resources including our 2 monitoring centers, Installation and technical support, onboarding, technology and leadership teams to better understand clients’ needs and provide legendary service to all clients. • Interface with the client regularly to survey the relationship and offer services to produce positive relationships and potential revenue opportunities.• Develop and maintain accurate Standard Operating Procedures for all accounts. • Maintain and utilize Vendor Management System (VMS) to manage client communication and to ensure timely resolutions.• Lead Service Coordinator innovating new processes and procedures. Training and coaching staff on proper policy and procedure.• Manage approximately 100+ projects consistently while working with customer’s budgets and maximizing profitability.• Maintain relationships with technicians and customers and demonstrate confidence and efficiently resolve issues quickly.• Provide creative and customized resolutions and able to resolve challenging situations timely. Show less

• Lead Service Coordinator innovating new processes and procedures. Training and coaching staff on proper policy and procedure.• Manage approximately 100+ projects consistently while working with customer’s budgets and maximizing profitability.• Maintain relationships with technicians and customers and demonstrate confidence and efficiently resolve issues quickly.• Provide creative and customized resolutions and able to resolve challenging situations timely.

Provide consulting services, which lead to creating web presence for clients in real estate, healthcare, mortgage and retail industries.• Created branding and website for HofnerHeaven.com. Implemented an SEO strategy which resulted in the website being 2nd in Google rankings for the Hofner brand, second only to the Hofner manufacturer. (2001-2008)• Created Relocation Guide for www.RelocateMn.com which included city demographics, healthcare providers, entertainment and political… Show more Provide consulting services, which lead to creating web presence for clients in real estate, healthcare, mortgage and retail industries.• Created branding and website for HofnerHeaven.com. Implemented an SEO strategy which resulted in the website being 2nd in Google rankings for the Hofner brand, second only to the Hofner manufacturer. (2001-2008)• Created Relocation Guide for www.RelocateMn.com which included city demographics, healthcare providers, entertainment and political information. (2009)• Developed web presence for Equity Plus Processing. Client said: “ I found Chazz to be knowledgeable, creative and extraordinarily helpful when maintaining my web site.” • Currently active projects include: www.therapyjunction.net and www.journeynotary.com Show less

Provide exceptional customer service and tech support, which include processing purchase orders, managing distributor accounts and other projects as assigned. Dispatch and coordinate maintenance requests for customer accounts and develop relationships with technicians in region of the United States• New product expert and Administrator which involved diagnosing problems and working directly with partners to resolve issues efficiently.• Created internal SharePoint site which involved… Show more Provide exceptional customer service and tech support, which include processing purchase orders, managing distributor accounts and other projects as assigned. Dispatch and coordinate maintenance requests for customer accounts and develop relationships with technicians in region of the United States• New product expert and Administrator which involved diagnosing problems and working directly with partners to resolve issues efficiently.• Created internal SharePoint site which involved working with internal department to create content and format. Designed all department pages and trained internal and external department.• Managed e-commerce web sites which includes evaluating product information for accuracy and keeping product catalog current• Answer incoming technical support calls with expert knowledge of product line.• Coordinate with other departments and shippers to ensure that the order deliveries are executed on time. Show less

Assisted with complex issues involving exchanges, refund, and customer retention. Assisted with troubleshooting over telephone and provided education to first time users on wearing and maintaining of hearing devices. Performed customer service and product support, which included producing new orders for accessories and hearing devices.• Developed the position of Inventory Subject Matter Expert (SME) where I created processes; developed systems to manage returns and used inventory;… Show more Assisted with complex issues involving exchanges, refund, and customer retention. Assisted with troubleshooting over telephone and provided education to first time users on wearing and maintaining of hearing devices. Performed customer service and product support, which included producing new orders for accessories and hearing devices.• Developed the position of Inventory Subject Matter Expert (SME) where I created processes; developed systems to manage returns and used inventory; implemented and tested new procedures.• Intricately involved in developing the Helpdesk Line to answer complex customer calls regarding the use; maintenance; and repair of hearing devices, which greatly reduced returns by 40% and increased customer satisfaction.• Responded to 400+ complex customer calls weekly regarding the use, maintenance and repair of hearing devices Show less

Performed client services, encompassing client and benefit administration, quality control, implementation, clinical operations, eligibility and centralized functions to drive continuous process improvement. Resolved both operational and client issues while contributing to the improvement of overall company processes. • Served as Subject Matter Expert (SME) regarding policy and procedure, and internal systems.• Project Manager which involved prioritizing, planning, and delegating… Show more Performed client services, encompassing client and benefit administration, quality control, implementation, clinical operations, eligibility and centralized functions to drive continuous process improvement. Resolved both operational and client issues while contributing to the improvement of overall company processes. • Served as Subject Matter Expert (SME) regarding policy and procedure, and internal systems.• Project Manager which involved prioritizing, planning, and delegating workload to internal departments.• Change Agent that coordinated resolutions between corporations during mergers and acquisitions. • Technical leader to assist with training; efficient problem resolution; and developed training documents to outline procedure and system workarounds.• Liaison to multiple Express Scripts departments as well as recognize and recommend improvements to processes and procedures. Led collaboration with internal departments, clients, and customers.• Managed the development of an internal SharePoint solution, directed design and content. The SharePoint site allowed for better communication and consolidation of documents and other resources. Show less