Candice R. Email & Phone Number

- Lead and manage end-to-end projects focused on contact strategy, collaborating with operational stakeholders and analytics teams to design and implement productivity tools and systems that optimize customer interactions.- Conduct in-depth analysis of customer relations, satisfaction surveys, and operational metrics to identify opportunities for process.

- Spearheaded meetings with the stakeholders and effectively communicated QA initiatives to foster a collaborative environment and ensure accountability- Developed task prioritization tools, aligning with business objectives and enabling effective progress tracking- Leveraged reports and dashboards to deliver crucial information to supporting groups.

Phoenix, Arizona Area

-Provided insights into customer interactions to elevate the customer experience-Focused on advocate development and worked cross-departmentally to provide consistent and effective training material-Identified, analyzed data, and uncovered trends and metrics to improve a processSkills: SQL, Tablaeu, SF data reporting, Monitoring/coaching peers to daily.

Accomplishments:-Recognized as the most valuable senior advocate in business operations-Managed daily metrics and tracked progress through Salesforce CRM-Fielded internal questions regarding policies and procedures, guiding verification-Facilitated training and assisted in the development of new hires through mentorship and side-by-side coachingSkills.

Tempe, Arizona Area

Specialization: Pre-Fi, Strategic PartnershipAccomplishments:-Participates developing a mutually beneficial relationship with lenders and all impacted parties-Resulting in increase of sales conversion over 11% (Q1 vs Q4)-Researching and partnering with product website areas of opportunity/process improvements-Performs various underwriting functions and.

Phoenix, Arizona

Accomplishments: -Educate leads about Carvana resulting in increase conversion from leads to sales-Demonstrate strong interpersonal communication while simultaneously exuding professionalism in a high energy environment-Organizational & detail-oriented with the ability to prioritize and manage differing the needs of the business-Meeting required QA and.

Accomplishments: -Demonstrate ability to work with and support cross-functional project teams-Collaborate with the teams to develop and implement an effective customer management strategy-Research the current market values among the millennial and assisted to built a data report-Manage & develop a visual support to an executive presentationSkills Gained.

Arizona State University

-Leading a cognitive-dissonance based program-Collaborated with other peer leaders with instructing the participants-Assisting with participant recruitment and collect data-Communicated with professional staff on a regular basis and provided feedback

Phoenix, Arizona Area

-Lead a group of K-6th grade youths and encouraged students to participate in class activity-Provided clear direction and guidelines to students to achieve the daily goal-Ensure a safe and healthy environment and complete daily tasks assigned-Mediated conflict between students through open listening and objective judgement-Maintain classroom organization.

Mesa, Arizona

-Prepared the course materials and lead the classes individually-Acknowledged individual’s learning differences and accordingly planned weekly course material-Created visual aids and flashcards for enhanced learning experience-Created an exams occasionally with their verbal and written skills