Daphne Yeh Email & Phone Number

Responsible for Design and Deployment of 8x8 UCaas and CCaas solutions according to customer’s requirement. Function as the SME and integrator between the customer’s business needs and technology solutions.

- Planned, Designed, and Implemented services to Cisco Advanced Services Customers enabling business outcomes and IT transformation with Webex Cloud Connected Audio. - Collaborated with customers on Enterprise Routing, Switching and Voice network designs. - Worked closely with the project manager on engagements to ensure compliance, to communicate status..

San Jose

- Primary point of contact for Cisco Technical Support Organization technical assistance to resolve customer technical issues concerning implementing Cisco Webex. - Managed multiple simultaneous customer cases and resolve issues using company information resources, laboratory simulations, and engineering problem solving techniques.

- Extensive work implementing Voice over IP features on multiple Cisco platforms. Developedand executed system level testing strategies, test plan, software test suits and procedures forfunctional, performance, stress, integration, interoperation and customer solution tests. - Analyzed and reported testing results for progress and quality tracking.

Acted as primary point of contact for Cisco’s Technical Support Organization via telephone/e-mail/fax for technical assistance to resolve customer technical issues concerning implementation Cisco equipment.

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