My first and foremost responsibility is to provide an exceptional customer purchasing experience. Ensure the customer gets all the information they are looking for, as well as presenting vehicles to customers to assist them in their buying decision. Provide professional, non-confrontational selling to maintain strong relationships with sold, unsold and prospective customers. Continue to gain knowledge to become most productive to provide an exceptional customer purchasing experience.… Show more My first and foremost responsibility is to provide an exceptional customer purchasing experience. Ensure the customer gets all the information they are looking for, as well as presenting vehicles to customers to assist them in their buying decision. Provide professional, non-confrontational selling to maintain strong relationships with sold, unsold and prospective customers. Continue to gain knowledge to become most productive to provide an exceptional customer purchasing experience. • Practice communication skills daily including customer service and interaction, phone skills, prospecting skills, product presentation skills, product knowledge, dynamic demonstration drives, confident verbal and written agreements.• Proficient in the Law of Success• Prospect and develop new business daily.• Provide professional product presentations to all customers. • Assume and accompany 100% of customers on vehicle demonstration ride(s).• Assist customer during negotiation process ensuring it is a non-confrontational experience.• Continue to Gain and maintain knowledge of dealership sales pricing and promotions.• Meet or exceed the manufacturer’s CSI/SSI zone group average Show less

Partner with clients to drive organizational change through one or several transformation services. Highly involved in the implementation of HR solutions designed to improve the operational efficiency of our client organizations. Responsibilities include executing project plans on large, complex engagements from analysis through implementation with daily client interactions. Working in a consulting and hands on capacity with clients, peers, and other consultants in all of the… Show more Partner with clients to drive organizational change through one or several transformation services. Highly involved in the implementation of HR solutions designed to improve the operational efficiency of our client organizations. Responsibilities include executing project plans on large, complex engagements from analysis through implementation with daily client interactions. Working in a consulting and hands on capacity with clients, peers, and other consultants in all of the following areas: • Vendor Evaluation o Lead or participate in HRIS and/or HRO vendor evaluation projectso Develop and manage the end to end RFP, evaluation process and contract negotiations o Develop appropriate Business Case Materials • HR Strategy /Service Delivery Designo Lead or participate with the assessment, development, and implementation of Global Human Resource strategies and service delivery modelso Lead and manage HR Business Process documentation and design effortso Lead and manage HR Service Center /Shared Services related projects including the planning, assessment, development and implementation of the overall Shared Services/Service Center model• Program Management & Transformation Oversight o Serve as overall PMO lead on complex HR transformation projects o Lead client executive and steering committee sessionso Manage and provide project status reports o Manage and resolve project level conflicts, issues and riskso Oversee other project-related resources and team members• Change Management, Communication and Trainingo Develop and implement comprehensive change management strategies, plans, and approaches for HR Transformation projects o Develop Training strategies and planso Develop Communication strategies and plans Show less

• Project Manage New and existing Sales Systems implementations• Lead vendor evaluations and FIT gap analysis• Develop all Project plans, budgets, Change orders and management for new opening hotels for all systems• Oversee and Deliver instructor led training of all Sales Systems• Designing, developing, and delivering training programs. Monitoring needs assessments, instructional design, classroom delivery, and group facilitation.• Provide best practices analysis of… Show more • Project Manage New and existing Sales Systems implementations• Lead vendor evaluations and FIT gap analysis• Develop all Project plans, budgets, Change orders and management for new opening hotels for all systems• Oversee and Deliver instructor led training of all Sales Systems• Designing, developing, and delivering training programs. Monitoring needs assessments, instructional design, classroom delivery, and group facilitation.• Provide best practices analysis of franchise office systems & automation, classroom instruction on soft skills, computer software & technical hands on training• Maintain a good working relationship with all software vendors• Implementation of all New Openings, New Software installs and Upgrades Show less

• Deliver instructor led training of Delphi products and Crystal Reports to hospitality audiences• Designing, developing, and delivering training programs. Monitoring needs assessments, instructional design, classroom delivery, and group facilitation.• Provide best practices analysis of franchise office systems & automation, classroom instruction on soft skills, computer software & technical hands on training• Develop blended learning solutions (web-based training, instructor-led… Show more • Deliver instructor led training of Delphi products and Crystal Reports to hospitality audiences• Designing, developing, and delivering training programs. Monitoring needs assessments, instructional design, classroom delivery, and group facilitation.• Provide best practices analysis of franchise office systems & automation, classroom instruction on soft skills, computer software & technical hands on training• Develop blended learning solutions (web-based training, instructor-led training) as well as strategic communication• Lead Trainer on several major corporate project rollouts• Conduct virtual classroom via the internet through Webinars Show less

Responsible for final-impression sales and marketing efforts, performed highly effective direct marketing and telemarketing activities, addressed audiences of potential clients for group sales and catering.• Developed exceptional public speaking and community relations expertise.• Three month Employment rotation through all departments of hotels.

Designed and managed event planning and domestic marketing efforts for Greater Houston Convention & Visitor Bureau.Created innovative and dynamic tours and special events that attracted business toHouston area coordinated all scheduling and supportive processes for events. ConductedRegional tours and presented clients with incentives and giveaways. Organized clienttravel and accommodations. Assisted sales team with planning of familiarization trips toa variety of regions.