Monitor client relationships by providing Clients with detailed and activity reports. Provide strategic messages to Clients and research additional needed information about Clients. Manage and update Product Database. Run reports against the Product Database and update content for detail reporting in the Product Database. Assist in conducting occasional testing of programs and systems, determine likely problem areas, test programs or systems.

Provide guidance and coordination to clients planning, training and operating of automated systems. Maintain current knowledge of application systems, interfaces, reporting process, and data capture. Map Workstations to Network Printers, Label Printers and Wristband Printers. Perform several test prints to ensure the correct media is printing to the designated Network Printers. Act as a liaison between business clients and technical staff to resolve implementation issues. Communicate and escalate issues.

Provide remote technical support to end users. Troubleshoot multiple computer platforms: Macintosh, Windows, and PDAs. Provide first level support for multiple enterprise applications including: e-mail, calendar/scheduling, word processing, spreadsheets, presentations, Internet browsers; as well as department-specific specialized applications. Provide support for mobile users who work at home, travel, or work from a remote office, using remote console software LAN Desk. Troubleshoot networked and local printers. Identify and resolve hardware and software application conflicts. Ensure that resolutions are consistent with standards and do not introduce additional conflicts. Help identify and implement innovative solutions for customers.

Coordinate the installation of Photo ID Systems, Embossers, Imprinters, Access Control Systems and Voice Logging Systems. Create and review Site Prep. Checklists to ensure a successful installation. Work with customers in filling out the checklists. Send checklists, sales orders, install review checklist and quality report to Service Engineers to ensure they have all the information needed for install. Schedule the install with Service Coordinator and the customer. Participate in conference calls for varies projects. Create and distribute agendas for meetings and conference calls. Supervise 10 Service Engineers, ensure their paperwork is complete and turned in on time, perform inventory on a quarterly basis of parts, perform Work Performance Reviews and help to create processes to streamline the day to day running of the Service Department. Respond to and resolve customer complaints in a matter agreeable to the customer and to the company. Back-up Service Coordinator in taking service calls, dispatching Service Engineers, create daily schedule for technicians, schedule Preventative Maintenance for Photo Id Systems, Embossers and Imprinters and input service calls in the dispatching Program Dynamite. Train customers on Altigen phone system.

Ensure computer systems for new stores were installed and completely operational with all necessary software programs needed to run the business on a day to day basis. Implemented new hardware technology rollouts to existing stores. Maintained communication follow-up system. Set-up weekly conference calls and monthly departmental meetings; scheduled dates and times; invited major stakeholders; created topics and provided agendas; scheduled conference rooms and any electronics needed for tele-conferences. Actively participated in the development and management of rollout projects to existing stores; coordinated project plans with key Operations team members and vendors to determine goals and objectives. Established and maintained effective lines of communication with several vendors. Managed a team of 2-3 IBM technicians and monitored the status of their assigned installations. Coordinated equipment deliveries and installation schedules.

Assist in job placement of students and graduates. Coordination of resumes to ensure proper placement of candidates. Interview recruiters from companies and create job orders based on the information given. Fax resumes for consideration of job announcements sent to us from possible employers. Assist in the coordination of job fairs. Run quarterly reports of placement percentages. Data entry and other general office duties.