Che Mccorry Email & Phone Number

Chicago, Il, Us

Rolling Meadows, Illinois, United States

Rosemont, Il

• Handling 100+ calls daily while maintaining an average handle time of less than 5 mins, which increased efficiency of call resolution and reduced customer hold times.• De-escalating calls from upset customers by employing empathy and problem solving tactics, leading to improved customer satisfaction and preventing escalation to upper-management.• Analyzing account activity and utilizing verification techniques with extreme attention to detail to prevent fraudulent activity.• Exceeding monthly sales quotas by cross-selling ancillary products and educating customers on the benefits they provide.• Assisting with the training of over a dozen new employees ensuring that they received a comprehensive education on proper banking policies.• Assuming a team leadership role in the absence of management ensuring that all escalation calls are resolved and maintenance requests are completed in a timely manner.• Promoted to supervisor position within 2 years of employment.

Greater Chicago Area

• Established a network of OTR carriers that generated 20k+ revenue per month.• Analyzed the specific needs of carriers to identify areas of opportunity, reducing shipment costs and enabling sellers to price loads competitively.• Relaying timely updates on the status of shipments, strengthening communication with customers and providing transparency.• Awarded Team Carrier Sales Executive of July 2015 (increased net revenue month over month by 60%).

• Assisted an average of 50 customers per day with locating and purchasing merchandise, improving the store’s customer service score and exceeding monthly sales quotas..• Recipient of several awards including Associate of the Month, Associate of the Quarter, and Loss Prevention’s Associate of the Month.