Che Mccorry Email & Phone Number

Rolling Meadows, Illinois, United States

Rosemont, IL

• Handling 100+ calls daily while maintaining an average handle time of less than 5 mins, which increased efficiency of call resolution and reduced customer hold times.
• De-escalating calls from upset customers by employing empathy and problem solving tactics, leading to improved customer satisfaction and preventing escalation to upper-management.
• Analyzing account activity and utilizing verification techniques with extreme attention to detail to prevent fraudulent activity.
• Exceeding monthly sales quotas by cross-selling ancillary products and educating customers on the benefits they provide.
• Assisting with the training of over a dozen new employees ensuring that they received a comprehensive education on proper banking policies.
• Assuming a team leadership role in the absence of management ensuring that all escalation calls are resolved and maintenance requests are completed in a timely manner.

Greater Chicago Area

• Established a network of OTR carriers that generated 20k+ revenue per month.
• Analyzed the specific needs of carriers to identify areas of opportunity, reducing shipment costs and enabling sellers to price loads competitively.
• Relaying timely updates on the status of shipments, strengthening communication with customers and providing transparency.
• Awarded Team Carrier Sales Executive of July 2015 (increased net revenue month over month by 60%).

• Assisted an average of 50 customers per day with locating and purchasing merchandise, improving the store’s customer service score and exceeding monthly sales quotas..
• Recipient of several awards including Associate of the Month, Associate of the Quarter, and Loss Prevention’s Associate of the Month.