Rachel Acosta, Clssyb, Cldp Email and Phone Number
Result-driven and highly motivated professional with over 10 years of experience in leading teams toward their professional and personal goals, identifying business and operational opportunities and risks, leading necessary improvements, collaborating with stakeholders, conducting new hire, upskill, cross-skill, and employee development training and mentorship.Experienced in managing customer service, technical support, sales, and collections for US and Australian clients in a call center environment. Subject matter expert in the Australian mobile telecommunication industry. Knowledgeable in talent acquisition. Passionate about working with people toward success and helping with their career development. Drives continuous improvement by constantly analyzing various aspects of the business and collaborating with people to enact solutions.
Acquire Bpo
View- Website:
- acquire.ai
- Employees:
- 7
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Yomojo Telco Operations ManagerAcquire BpoCalabarzon, Philippines
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Yomojo Telco Operations ManagerAcquire Bpo Nov 2023 - PresentNational Capital Region, Philippines -
Telco Operations ManagerYomojo Nov 2023 - PresentNorth Sydney, New South Wales, Australia -
Building ManagerJrm Building Oct 2023 - PresentPhilippines
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Operations ManagerShepherd Artist Management Oct 2023 - PresentRizal, Calabarzon, Philippines
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Ai Content EditorThe Hoth Aug 2022 - Present- Create SEO-optimized guest blog articles for various websites, covering various topics with backlinks to products and services- Ensure that all content is fact-checked, proofread, and adheres to the writing guidelines- Submit high-quality articles before the deadline -
Talent Development SupervisorPsg Global Solutions Oct 2022 - Jan 2023National Capital Region, Philippines- Oversee leadership training and development programs and objectives. - Develops and implements a learning strategy and program that are aligned with the company's objectives. - Conducts training needs analysis (TNA) to identify requirements of the learning solution and recommend improvements where necessary. - Oversee and identify learning gaps of talent development specialists in order to initiate trainings to develop their competencies. - Evaluate facilitator performance, program effectiveness and the success of the development plans and recommend improvements where necessary. - Work closely with the different managers across the organization to understand the different business units’ training requirements. - Trains and coaches -
Senior Team Leader, Learning And Process Improvement LeadAcquire Bpo Jun 2021 - Oct 2022- Worked closely with the compliance team in conducting risk assessments and addressing risk points- Ensured operations remain PCI compliant by ensuring that the team follows data security and information management guidelines- Maintained the Operations Manual, the Standard Operating Environment and the list of assets up-to-date- Planned and hosted quarterly R&R and other team engagement activities, onsite or virtual- Engaged with different departments in implementing improvements in operations- Worked closely with the client through open communication and daily operations updates- Spearheaded operation, process and technology-related improvements
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Collections Team Leader, Learning And Process Improvement LeadAcquire Bpo Mar 2017 - Jun 2021- Recovered at least 60% of total aged receivables every month by coaching a team of collections agents and leading them towards short and long-term targets- Identified and addressed opportunities in the business process, technologies, knowledge and skills of collections and customer service staff- Reviewing industry codes, rules and guidelines and integrating them with customer service processes- Facilitated staff training on product updates- Maintained a knowledge repository for the chatbot AI and the customer service and collections teams- Conducted quarterly employee satisfaction survey
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Sales Team ManagerAcquire Bpo Mar 2016 - Mar 2017Ncr - National Capital Region, Philippines- Lead a team of outbound sales toward daily, weekly, and monthly sales targets- Created an effective sales strategy by using conversion rates, contact rates, dialer management, and lead management
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Customer Service And Product TrainerAcquire Bpo Apr 2014 - Mar 2016- Equipped staff with the necessary soft skills and product knowledge by facilitating on-site or virtual new hire, cross-skill, and upskill training for team members- Design, create and maintain engaging and effective training materials, guides, and newsletters
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Support LeadYatango Mobile Sep 2013 - Apr 2014- Helped support an online customer service team- Helped with the daily running of the buzzing team- Helped identify risks and better ways of doing business- Ensured that customers receive unparalleled service- Reported on customer service trends
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Email SupportYatango Mobile Jul 2013 - Sep 2013Provided pre and post-sales support through Tickets through Zendesk.
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Student Publication Editor-In-ChiefSti College Baguio Oct 2012 - Mar 2013Baguio City, PhilippinesSpearheaded the launch of STI College Baguio's Student Publication Team.
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Student Council PresidentSti College Baguio Jul 2012 - Mar 2013Baguio City, PhilippinesLed various school activities to promote development of students.Served as the connection between students and school administrators
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Technical Support RepresentativeConvergys Jul 2008 - May 2010Provided customer with technical assistance on various internet and computer-related issues.
Rachel Acosta, Clssyb, Cldp Skills
Rachel Acosta, Clssyb, Cldp Education Details
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Sti College Baguio1.38 -
Clinical Psychology -
Psychology -
Roosevelt College Rodriguez
Frequently Asked Questions about Rachel Acosta, Clssyb, Cldp
What company does Rachel Acosta, Clssyb, Cldp work for?
Rachel Acosta, Clssyb, Cldp works for Acquire Bpo
What is Rachel Acosta, Clssyb, Cldp's role at the current company?
Rachel Acosta, Clssyb, Cldp's current role is Yomojo Telco Operations Manager.
What schools did Rachel Acosta, Clssyb, Cldp attend?
Rachel Acosta, Clssyb, Cldp attended Sti College Baguio, Polytechnic University Of The Philippines, University Of Santo Tomas, Roosevelt College Rodriguez.
What skills is Rachel Acosta, Clssyb, Cldp known for?
Rachel Acosta, Clssyb, Cldp has skills like Leadership, Bpo, Windows, Event Planning, Jira, Team Management, Team Leadership, Process Improvement, Telecommunications Billing, Html, Technical Documentation, Microsoft Office.
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