• Providing expertise, insight, and direction to Pinterest’s inhouse incubator (Two Twenty) and the Sharing team; improving product decisions, velocity, and user growth.• Training product managers and engineers in analytics and experimentation best practices. • Getting hands-on: developing data pipelines, dashboards, data visualizations, predictive models and experiments, executive summaries, and in-depth analyses for the teams.• Leveraging Presto/Trino and Hive SQL, Python, R, Apache Superset, and several in-house Pinterest Tools.

• Teaching graduate-level Experimentation and Research Design and Applications for Data Analysis courses that incorporates research design, experimentation, data and decision making, cognitive biases, and storytelling with data.

• Worked with the Safeway/Albertsons eCommerce Strategy & Analytics team to improve and develop ecommerce tracking, experimentation, A/B testing, and analysis.• Managed all A/B test design, analysis, and causal inference across web and app platforms.• Provided analysis, insights, and data stories including predictive models and experiments, dashboards, data visualizations, executive summaries, and in-depth analyses for the teams.• Leveraged Adobe Analytics, R, Snowflake, SQL, Databricks, and Power BI.

• Worked primarily with Sony PlayStation as an embedded resource with the web team to define and deliver insights into site performance and customer experience.• Leveraged Adobe Analytics, R, and python to model visitor behavior and site performance.

• Created a Client Experience analysis framework to provide insight into drivers of satisfaction, and hypothesis testing to optimize profitability. The framework incorporated data import, tidying, organization, analysis, and presentations using R and various source data systems. Results yielded reproducible research as well as a deep understanding of customer truths. • Developed Client Experience analyses that used statistical modeling (multiple and logistic regression, etc.) and visualizations to analyze, measure, and recommend actionable insights to deepen client relationships and drive further business growth. Models included drivers of satisfaction, profitability, demographic trending, client attrition, and natural language processing and sentiment analysis of verbatim responses, and led to multiple process improvement projects and Client Experience initiatives.• Recreated the Client Experience Management process in partnership with teams from across the bank to manage client engagement and growth. The team identified initiatives based on customer knowledge as understood through journey mapping, internal and external customer surveys, social media feedback, and the variables and insights provided by CX analyses. The team then facilitated implementation, championed the initiatives, and ensured closing-the-loop with all customers. • Managed Lean Six Sigma process improvement projects related to Client Experience, including a 75% cycle time reduction for small business commercial loans and expected associated expense savings of more than $1,000,000.• Managed multiple Client Experience Initiatives, including Evangelism of Client Experiences across the bank, public recognition of 13 separate teams for client experience successes in 2017, development of an executive and Board of Directors dashboard and supporting presentations of CX initiatives and results, and coordination of an Executive Outbound Call Program that tied executives directly to clients.

• Established Performance Information Office to manage strategic planning and data analysis to discover strategic insights and to assist with the translation of this understanding into action.• Recruited a strong team of data analysts, product/project managers, and interns. Mentored and successfully developed team, including a Cornell MBA graduate and enabled multiple promotions.• Created consistent, timely, and accurate analytical practices to meet the information needs of the Community Banking Group. Solutions modeled sales forecasts, client attrition, and sales results. The team brought insights to life by telling the customer story using Cognos Business Intelligence, SQL, Excel, Visual Basic, and PowerPoint.• Launched and managed EnAct Customer Relationship Management system (based on Microsoft Dynamics) to all sales teams, which generated more than 8,000 referrals, 12,000 sales, and $1,300,000 revenue in 2015. Managed $1,000,000 annual development projects on time and under budget. • Spearheaded development of sales incentive plans. Produced successful plans that increased sales productivity 16% (one team increased sales more than 2100%) and corresponded to a 19% reduction in associate attrition, and incorporated campaigns in partnership with marketing that allowed for testing of content, audience and channel optimizations.• Collaborated with Fremont Bank’s President and Board of Directors’ Strategic Planning Committee to revise the bank-wide strategic plan and KPIs. Provided thought leadership and partnered with senior executives to align business and strategic plans across the organization, including the development of success measures (KPIs) and tools for data-driven decisions. • Re-engineered, re-deployed, and maintained the Commercial Loan Origination Tracking System that provided insight into the commercial loan origination process and allowed cycle times and funding rates to be managed (including a 29% cycle time reduction in 2013).

• Developed companywide ad hoc and scheduled sales reporting, including deposit marginal cost analyses and bank pricing strategies.• Managed projects including streamlining the account opening process time by 50% and creating deposit promotions that generated $72 million, while saving 1.5% ($1.8 million) in interest expense.

• Administered Marketing Customer Information File (MCIF) database and supporting systems, including vendor management with Harland Financial Solutions and the Client Delight survey vendor.• Developed measurement system for marketing campaign effectiveness and analyzed client surveys. Integrating user feedback resulted in 11% reduced client attrition.

Summer 2004 sabbatical and a personal quest: a through-hike of the Pacific Crest Trail. 3,000 miles from Mexico to Canada along the Sierras and Cascades, that provided adventure, challenge, fun, pain, and exquisite beauty. Six months of hiking a marathon a day through some of the most beautiful country the world has to offer. Impossible to put into words. I tested myself…and I passed.