Engaged in sales and service coaching sessions with sales staff.Conducted business development activities to include personal visits and outbound teleservicing as components, several of which may be joint with partners from the business banking unit.Promoted Citizens Bank Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like.Responsible for the branch’s performance in the areas of overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.Managed customer service levels within the branch. Prepared and delivered performance appraisals for personal bankers

Provided quality and professional advice on financial products.Developed and maintained client base for existing & prospective customer’s relationship. Reviewed and analyzed customers’ portfolios on a regular basis. Achieved sales & revenue targets consistently. Responsible for sales and service of existing businesses and business owners within the departmental portfolio.

Assisted and supported the Branch Manager in the administration and efficient daily operation of a full service branch office, including the areas of operations, lending, product sales, customer service, and security and safety in accordance with the Bank’s objectives.

Responsible for the recruitment and retention of qualified students through a needs based consultative approach. Received internal transfers and made outbound calls to interview and recruit new students for enrollment. Provided student with information on the college and all programs. Managed the entire enrollment process to include coordination with other internal departments Exceeded specific enrollment goals Generated referrals by building rapport and consistent follow up.

Set and monitored sales targetsIdentified potential Mortgage and personal loan customers and set approach strategiesDeveloped strong and long-term client relationshipsActed as the liaison between clients and different departments. Resolved issues and handled complaints quickly and effectivelyNegotiated contracts and close agreements for Home Equity and Mortgage customers. Supported sales team and Mortgage clients with new features and product launches

Uncovered opportunities to increase sales of various products/servicesGenerated prospective opportunities through warm calls and other methods of lead generationPartnered with customers & Ingram purchasing team on forecasting for product rolloutsProblem solved for various issues such as distribution/warehouse challenges, customer service and licensingIncreased new business and expanded existing relationshipsMaintained general knowledge across several technology platforms and partnered with internal SME’s where more technical expertise is needed to assist in the sales process. Engaged in some business travel to vendor or tradeshow conferences