As the President of Data-Basics, LLC, I am responsible for setting the strategic direction and leading the growth and execution of the business across all functional areas. Also have responsibility for establishing and achieving the growth and financial targets of the business. I have the privilege to be a mentor of people, a trusted partner to our customers and execute strategies required to achieve operating targets, all while striving towards continuous improvement.

CORA Legal Group, part of Jonas Software (A Constellation Software Company) is a leading provider of innovative legal technology solutions. The company is committed to shaping the future of the legal industry, with a focus on expertise, innovation, and client satisfaction. With a mission to acquire outstanding legal software companies, support their growth, allow them to flourish, and hold them forever, CORA Legal Group is positioned for ongoing success.

RBRO Solutions (a Jonas Software Company), a leading iManage end-to-end solutions provider, and has been for 20 years. Founded on the philosophy that complexity must create simplicity, this is the driving force behind our solutions.

Ackroo is your one-stop-shop loyalty marketing, gift card, payments & point-of-sale solution provider.

Smooth Commerce (FinTech) provides everything a restaurant needs for online and mobile ordering, delivery, loyalty, and marketing. We enable restaurants to build profitable relationships with their customers by putting them in control of the experience customers have with the restaurant and by providing data-driven insights and engagement tools to drive customer loyalty.

As Senior Customer Relationship Manager, I create and lead our key relationships with our QSR customers, partners and resellers. Strategic alliance with internal as well as external stakeholders within those organizations to build technology strategies and delivery roadmaps, and as a perceptive and intuitive leader, work to ensure trusted, long lasting client partnerships. Builds new sales by developing these strategic partnerships within accounts by better understanding the existing account business and aligning services to meet the customer needs. Serving as the voice of the customer and collecting feedback to drive continuous improvement across all functional areas. Develops market share, and positioning for assigned products. Manages sales activities between company and accounts to ensure the sales forecast, budget, profit, and inventory are consistent with the business plan.

Establishing ‘C level’ connections with Major/Global Hospitality/QSR customers and technology partners, quickly creating long-lasting relationships. Constructed our ‘Total Restaurant’ solution along with the go to market plan for our valued partners. Successful execution of these strategies to not only meet, but exceed a continuously growing sales target and quota, including obtaining three consecutive years in the ’Presidents Club’ (100%+ quota). The subject matter expert for Panasonic on QSR and Hospitality solutions. Designing and constructing total go to market solutions (including International customers) for our valued partners. From front of house POS (software/hardware) to complete web based back office and everything in between including drive-thru, security, digital signage, outdoor displays, business communications, commercial microwaves and Toughbook laptops and tablets, Panasonic has your solution! We also have the global people infrastructure and expertise in place to support you globally.

Senior member of the Product/Development Team, reporting directly to the President. Integrated and managed customer-facing business solutions, along with the product development roll out strategy. Provide market definition, assessment and competitive landscape analysis. Define and manage enhancements as well as develop product road map. Author project proposals and statements of work. Project mange and allocate resources for projects on time and on budget. Set budgets and perform weekly revenue reviews. Responsible for and managed a software development team, including Senior and Intermediate Developers, Quality Assurance testers and UI/UX members.

Partnering with and assisting Food and Beverage Companies (growers, producers, manufacturers, distributors) achieve their ultimate growth potential by streamlining their business processes through automation by use of proven ERP.Our business philosophy and consultative approach to client relationships ensures that our customers receive the highest level of product expertise, strategic direction, product management and support.Phoenix Systems is a privately held Canadian software and hardware service provider and reseller. The company enjoys over 30 years of delivering effective, affordable business-critical solutions as a certified value-added reseller of SYSPRO and Microsoft Dynamics enterprise resource planning (ERP) and customer relationship management (CRM) software, Optio document management software and LifeSize high definition video communications.While Phoenix Systems also offers a host of value-added managed IT services for companies with diverse technology requirements, our core offerings are customizable ERP and CRM software packages that consolidates accounting, manufacturing and distribution disciplines within a given organization.Our operational resources consist of highly skilled and dedicated employees who provide client support, consulting, custom programming, implementation, training and professional services to over 300 customers throughout North America.

In 2000, Quick Service was a new, hi-tech start-up company that offered an ASP based Back Office Management software solution to food service, fast casual / quick service restaurants. Responsible for managing all aspects of sales, marketing and training activities nationally, concentrating on new business development, including investigating, profiling and prospecting new clients, sending product literature, cold calling, and conducting online and in person product demos to key decision makers, negotiation and then closing the dealKey account management for new and existing clients. Introduce product and services to dealer networks and maintain dealer/reseller management, including setting up partnership agreements, dealer account management, developing advertising and marketing campaigns, attending technical trade shows and client regional meetings Handle competitive bids, creating and submitting Request for Proposals, conducting product demos and meeting with both technical staff and senior management. Conduct user group meetings and relaying feedback, change requests to development staffAssist with product life cycle and future concept design, oversee marketing campaigns and initiatives, as well as measuring their direct resultsSome of my current customers are McDonald's, Tim Hortons, Yum!, A&W, Wendy's, Church's Chicken, William's Fresh Café, Nando's, Panera Bread, Chairman Brand's.

SAP/Oracle database administration on Windows NT and 3.0C. Windows NT LAN/WAN configuration and administration, server configuration and performance tuning. Perform backups and configuration of devices on network. Transport & Correction of requests from development to production.

Migrate business trading partner EDI maps from As/400 to SAP IDOC format. Map inbound / outbound EDI 850, 810, 940 and 945's. Create trading partners and relationships within SAP system. Create and setup warehouses/fulfillment centers within SAP. Monitor and administer daily EDI/EC business processing.

Assist in new product concept and design. Apply advanced systems analysis and design to project development. Write documentation for product as it is developed. Test and quality assure beta product, presenting beta product to beta sites and potential clients. Enhance or redesign product based on feedback from presentations. Provide post sales production release technical assistance.