Ciera Hebson Email & Phone Number

Pflugerville, Tx, Us

Austin, Texas Metropolitan Area

Life Enrichment – Ensuring assisted living residents recognize personal satisfaction and enrichment through designing and implementing innovative and creative activities, programs, outings and other events. Communications –Developing newsletter content, flyers, activity calendars, one-pagers, and other collateral material that support resident/family/staff awareness and engagement. Collaborating with other Department Heads to ensure full visibility of programming. Event Planning – Developing, proactively planning and implementing creative activities, outings and programs that enrich our assisted living residents' lives. Social Connectivity – Promoting participation in activities and helping cultivate relationships between assisted living residents. Gathering feedback from residents concerning activities and adjusting programs to best meet the resident's needs.

United States

I was a trivia writing intern at Atmosphere TV, a media tech company that spreads positivity and empowerment through entertainment.As a trivia writer, I developed original and creative trivia questions covering different difficulty levels and diverse subjects. I conducted in-depth research to verify the accuracy of our existing questions and copy edited questions that needed restructuring and fact-checking. My team and I collaborated to create well-crafted questions that are engaging and align with the audience's interests. In my role, I stayed up to date on current trends, events, and developments to incorporate new and relevant trivia content.

Austin, Texas Metropolitan Area

I was a working supervisor at Capitol Credit Union, an organization that exists to provide convenience to its members through a range of quality financial services and products offered at the best possible rates in a professional and personalized manner.I lead a team of five in the contact center and have been able to get our abandon rate to a 3% average when the expected rate is 6%. I mentored and trained our new hires and helped retain employees.As a servant-leader, I prioritized serving my team and organization first. Not only did I focus on the growth and development of my team, I was lead by them as well.

Austin, Texas, United States

I worked as a member services representative at GEFCU, a credit union in Austin, TX.In my role, I performed operational and financial tasks for members. I worked with a team to provide excellent customer service.

Austin, Texas Area

I worked for UFCU, a member-owned, not-for-profit as a contact center representative. 1. Within my first two years, I was promoted to a Level II MSR. In this role, I could train new hires and take escalated calls.2. Participated in Toastmasters as Public Relations officer to spread the word about Toastmasters.3. Participated in community outreach with the Austin Animal Center and Boys and Girls Club Youth of the Year program.

Corrales, New Mexico

I worked for Kim Jew Photography, a portrait studio in Albuquerque, NM that has received critical acclaim for their portraiture.1. By presenting portraits, I assisted clients in selecting portraits and making sure their experience was memorable enough to make them loyal clients.2. I was able to sell packages for $3,000 on several occasions.3. I would assist the photographers on shoot and connect with the clients. Most of our clients were families and high school seniors. I would help bring them out of their shell to be more comfortable for photos.

Cowiche, Washington

I was a youth minister for Reach Youth Ministry, a Catholic retreat ministry that served children and youth.By living in community with other young adults, we worked together as a team to plan retreats and minister the youth.During my second year, I helped lead a youth group for a local church.

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Current coursework includes Intro to Public Relations, Visual Literacy in Film, Fundamentals of Online and Digital Media, Managing.

Certificate Of Completion, The Strategy Of Content Marketing By Uc Davis

Learned the core strategies content marketers use to acquire and retain customers profitably. Developed, organized and implemented.

Associate Of Arts - Aa, English

Coursework includes US History I and II; American Literature I and II; Spanish III and IV; News Reporting

Associate'S Degree, Communications

Related Coursework: Interpersonal Communications, Public Speaking, Mass Media in Society, Introduction to Communications, Communications.