Aaron "Checo" Pacheco Email & Phone Number

Boston, Massachusetts, United States

- Defined blue ocean product vision for $8.5MM seed-stage observability AI start-up.- Led zero-to-one product definition efforts, including comprehensive competitive analysis, user research, UX design, and proof-of-concept refinement.- Created and maintain financial models and monthly expense tracking for entire company.- Established OSS community.

- Author, publisher, and marketer for a young adult epic novel series, "The Trials of Ildarwood."- Website designer and site maintainer for: www.theildarwood.com

San Francisco, CA, US

As the Director of Product Management for New Relic’s Incubator and Infrastructure Monitoring Teams, I was responsible for evolving and overhauling New Relic's Network and Infrastructure Monitoring solutions.

Boston, MA, US

As the Product Lead responsible for Acquia's powerful open cloud platform, I am focused on optimizing the customer experience, streamlining day-to-day product operations, defining the vision for the product's evolution, and working with internal teams to track and improve product growth each quarter.- Managed Acquia’s $140MM/year Drupal hosting platform.

Boston, MA, US

As the Senior Product Manager on Acquia Cloud Site Factory, I was responsible for bringing new features and a whole new look and feel to the Site Factory product while simultaneously growing the product quarter over quarter.- Grew ARR by $3.5MM/year while increasing customer count by 13% in nine months.- Increased quarterly renewal rates from 76% to 83%..

Boston, MA, US

As Product Manager for Acquia Cloud, my goal was to provide the most innovative, secure, and scalable platform for Drupal-based digital experiences. To that end, I worked closely with our customers to understand their evolving needs, then translate that feedback into action.Using as much data as possible to back up my decisions, I coordinated with over a.

Boston, MA, US

As Product Manager of Customer Experience at Acquia, I was responsible for identifying inefficiencies in our processes and systems, devising solutions, and managing those projects through to completion. My goal was to optimize the customer experience in every way possible -- from UX, UI, and API improvements, to internal automations which improved team.

Boston, MA, US

During my tenure in this role, I was responsible for quantifying customer and internal inefficiencies, then devising and prioritizing solutions. This meant implementing new systems to better track and report on data, designing new tools and automations, drafting and implementing new policies, and researching and funding new projects.- Created two.

Boston, MA, US

2013 - 2015: Product Supportability Manager, Support Innovations Team- Responsible for tracking and analyzing trends in incoming customer support requests.- Responsible for developing and guiding the progress of new and existing initiatives intended to reduce the frequency of support requests and time to resolution; examples include internal/customer.

- Oversaw the care of our clients' pets and general property maintenance.- Responsible for client relations and account management.- Maintained client and pet database.

"Here Comes the Boom" Movie- Tracked and logged all expenses and returns for department.- Monitored department budget.- Worked with Accounting to resolve issues.- Managed and filed all financial paperwork for department.

"Sunny Side Up" Movie- Coordinated crew movements and activities each day.- Trained and supervised production assistants and interns.- Assisted the 1st Assistant Director and assumed his role whenever required.- Distributed daily schedules and ensured department heads were aware of any sudden changes.

Culver City, CA, US

"Zookeeper" Movie- Organized and maintained over one-thousand accounts payable, per diem, petty cash, and general files.- Assisted accounting and production staffs with day-to-day operations in the office.- Interacted with vendors and crew on a routine basis to resolve problems and ensure account accuracy.- Distributed, collected, and tracked purchase.

US

"Time Warp" Season One- Trained and supervised production assistants.- Coordinated crew movements and activities.- Miscellaneous errands in and around Boston.- Responsible for keeping production on-schedule each day.- Ensured crew safety while on set.

Olean, NY, US

- Amassed $20,000 in sales within three months.- Trained new representatives.