Exceptional products require exceptional customer empathy. That’s why I’ve spent over a decade solving the most challenging problems faced by thousands of customers all over the world.My passion is innovation. Throughout my career, I’ve designed and delivered features, projects, and refreshed user experiences that have revolutionized the way my customers, teams, and companies work. I savor every opportunity to delight a customer, and I always build relationships based on trust and a proven track record of delivery.I lead by building consensus across customers and internal teams, then leverage all available data to develop a vision that inspires them both. By devising roadmaps that combine agile development with impactful milestones and a compelling North Star, I can ensure iterative, impactful delivery on even the most complex long-term projects. My areas of expertise include collaborative product leadership; website / cloud platform development, management, and diagnostics; security and compliance (FedRAMP, PCI, HIPAA, SOC, PII, GDPR, etc.); Observability and performance optimization; UX design, Accessibility, and product revitalization; Kubernetes and AWS services; product operations, Agile/Scrum, and business efficiency optimizations; business intelligence and complex data analysis; customer support operations; global team management.In my free time, I write and self-publish award-winning young adult fantasy novels in a series called “The Trials of Ildarwood.”