Senior Product Strategy & Operations Manager
Current
May 2024 - Present
Who is Will Chen? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Will Chen is listed as Product Ops @ TikTok | xGoogle at TikTok, based in Seattle, Washington, United States. AeroLeads shows a matched LinkedIn profile for Will Chen.
Will Chen previously worked as Senior Product Strategy & Operations Manager at Tiktok and Senior Technical Program Manager at Alkami Technology. Will Chen holds Bachelor Of Science - Bs, Marketing from Portland State University.
Company email context
Email format at TikTok
This section adds company-level context without repeating Will Chen's masked contact details.
TikTok
Review company-level records connected to Will Chen before choosing the right outreach path.
Profile bio
About Will Chen
Will is an accomplished professional with expertise in customer research, program management, and scaled operations. He is a powerhouse of execution that thrives in ambiguity, has managed & trained teams, partnered with executives, and made strategic recommendations on global large scale programs. Will excels at framing problems and putting plans into action, utilizing various tools to scale initiatives, optimize processes in big tech, and has led teams to drive and measure change. He’s able to learn quickly to lead effectively across multiple functions and programmatic priorities.
Current workplace
Will Chen's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Will Chen work experience
A career timeline built from the work history available for this profile.
Senior Technical Program Manager
- Drove program strategy and execution for 6 development teams totaling 50+ Engineers and Product Managers while aligning with senior leadership and making trade-offs with cross-functional teams to achieve organizational.
Sep 2023 - May 2024
Program Manager, Customer Journeys
- Developed and executed the strategic roadmap for Customer Journey (CJ) tooling with the objective of unifying every Google and YouTube product into one standardized product development framework.
- Evangelized CJ programs to executives and cross-functional stakeholders to gain buy-in on utilization of CJs as the standard product development framework for all product launches.
Jan 2022 - Mar 2023
Program Manager, Customer Experience (Cx)
- Program managed 3 Survey Researchers and 10 offshore BPO Analysts across 7 global quarterly Customer Satisfaction (CSAT) surveys spanning 5 Google products.
- Managed 32 offshore call center BPO Agents through 10 concurrent Voice of the Customer (VoC) studies per quarter in addition to owning SLA adherence and quality assurance.
Oct 2019 - Jan 2022
Research Coordinator, Customer Experience (Cx)
- Worked the end-to-end tasks of participant recruitment, survey feedback, interview execution, and open-end comment coding in order to complete 3 overlapping research projects per quarter.
- Analyzed over 11,000 open-ended comments to build aggregated, data-backed customer insights to influence product roadmaps and product requirement documents.
Nov 2018 - Oct 2019
Enterprise Account Manager
- Manage the diverse relationships of 27 clients with a combined monthly budget of $500,000 while consistently delivering on return-on-ad-spend goals through a consultative and data-driven approach.
- Achieved 20% year-over-year revenue growth through the use of high-funnel, customer acquisition channels and low-funnel, long-tail keywords.
May 2018 - Nov 2018
Sem Account Manager
- Managed all aspects of 42 successful client accounts with a combined monthly ad spend of $120,000 by driving quality leads via data-driven account optimizations.
- Increased client budgets by 23% year-over-year and decreased CPA by 10% across all accounts through meticulous bid and targeting optimization.
May 2017 - May 2018
1 education record
Will Chen education
-
Portland State University
FAQ
Frequently asked questions about Will Chen
Quick answers generated from the profile data available on this page.
What company does Will Chen work for?
Will Chen works for TikTok.
What is Will Chen's role at TikTok?
Will Chen is listed as Product Ops @ TikTok | xGoogle at TikTok.
Where is Will Chen based?
Will Chen is based in Seattle, Washington, United States while working with TikTok.
What companies has Will Chen worked for?
Will Chen has worked for Tiktok, Alkami Technology, Google, Logical Position, and Dealer Spike Llc.
How can I contact Will Chen?
You can use AeroLeads to view verified contact signals for Will Chen at TikTok, including work email, phone, and LinkedIn data when available.
What schools did Will Chen attend?
Will Chen holds Bachelor Of Science - Bs, Marketing from Portland State University.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial