Christian Edzel C. Email & Phone Number

Los Angeles County, California, United States

-Pioneered a dedicated graphic design team.-Responsible for developing Digital Marketing Materials

Quezon City, National Capital Region, Philippines

-Created, Curated and Published a Standard Operating Procedures detailing the workflow of quality checking.-Conducted comprehensive quality control assessments to ensure adherence to industry standards and regulations.-Developed and Interpreted abstract business concepts, workflow diagrams, business memoranda and client briefs, while maintaining branding.

Quezon City, National Capital Region, Philippines

-Responsible for assigning job orders to specific sections or teams within the production unit.-Ensure that job orders are distributed promptly to the appropriate department.-Participated in process improvement endeavors and attended various production meetings to positively influence the business.

Quezon City, National Capital Region, Philippines

D-eveloped and Interpreted abstract business concepts, workflow diagrams, business memoranda and client briefs, while maintaining branding, graphics, and layouts for a range of projects, including newspaper, magazine, marketing materials, websites, and social media using various applications such as Adobe Creative Suite (Photoshop, Illustrator.

- Responded to general and technical enquiries regarding cellular service.- Provided detailed troubleshooting instructions via phone support.- Managed Consumer Account Accuracy via CRM Tools.

- Served as the primary point of contact for multiple clients and their guests via phone, email, and chat.Mediated discussions between hosts and guests to achieve mutual agreements.- Ensured the accuracy of reservations and maintained the quality of lodging facilities provided by hosts based on their listing/s.- Provided comprehensive account management.

NCR - National Capital Region, Philippines

- Responded to general and technical enquiries specializing in Broadband or Telecommunications campaigns in Australia.- Provided knowledge base to research answers to customer inquiries and respond to customers with timely, accurate information.- Communicate with customers through inbound calls, outbound calls.- Certified for Goal Settings, Stress.

Quezon City

- Responded to general, billing and technical enquiries regarding cellular service.- Delivered exceptional service to customers in every interaction while strictly adhering to all company quality assurance guidelines for service and support delivery.- Captured customer requirements, inquiries, interactions, and recommendations for tracking purposes.

- Addressed internet and voice service issues across various telecommunication technologies, including FTTN/X, FTTP/H, FTTB, Fixed Wireless, Home wireless broadband, ADSL, PSTN, and VoIP, providing troubleshooting support.- Recorded customer needs, inquiries, interactions, and recommendations within the suitable CRM, tracking tools, or ticketing.

17th Orchard Road, Bagumbayan, Eastwood City, Libis, Quezon City

- Participated in organizing employee engagement activities for the annual holiday celebration.Took responsibility for soliciting support from business partners to ensure a successful annual holiday celebration.- Executed daily administrative duties to bolster recruiting efforts and ensured smooth operation of sales and marketing.- Prepared and Distributed.

27th Floor RCBC Tower 2, Cor. Sen. Gil Puyat-Ayala Avenue, Makati City

- Managed general and billing inquiries regarding reservations, ensuring accurate encoding of guest details.- Processed payment via phone call.

Exportbank Building, Cor. Sen. Gil Puyat St.-Chino-Roces St, Makati City

- Responded to general, billing enquiries regarding reservations via phone service.- Captured customer reservation requests, details, inquiries, and modifications.- Processed payment via phone call.

26th Floor, Cyberone Mall, Bagumbayan, Eastwood City, Libis

- Empowered customers through engaging negotiations to recover outstanding arrears, offering education on meeting future obligations.- Conducted skip tracing for businesses and performed fraud analysis.- Enforced payment proceedings through phone service.- Managed account payment details accuracy of each client.- Recorded client every interaction in.

Citibank Tower, Paseo De Roxas St. Makati City

- Responsible for maintaining store and dining area cleanliness.- Ensured food quality is up to business and health standards while providing excellent dining experience.

- Responsible for maintaining kitchen cleanliness.- Assisted each Head Chef in ensuring food quality adhered to both business and health standards.

Bachelor In Science, Major In Hotel And Restaurant Management, Hotel, Motel, And Restaurant Management, Incomplete

Activities and Societies: 2nd year coordinatorStudied Entrepreneurship, Hotel and Restaurant Management

Vocational, Web Page, Digital/Multimedia And Information Resources Design, Completed

Covered the basics of HTML, CSS, and web design, with some limited Photoshop work integrated into the workflow.

Education record