Chedro Cardenas Email & Phone Number

United States

Reston, Va, Us

Full-Stack Development:Developed and tested full-stack applications using ASP.NET Core, Node.js, HTML5, CSS, and JavaScript.Source Control Management:Employed GitHub for Source Control Management, ensuring version control and collaborative development within the team.Client-Side Enhancement:Utilized Angular Framework and ASP.NET Web API to enhance client-side functionalities.Responsive Web Design:Leveraged Bootstrap libraries to craft aesthetically pleasing, well-organized, and responsive web designs.Development Process Optimization:Implemented Docker to streamline development processes, facilitating efficient deployment and scalability.Continuous Integration Focus:Emphasized Continuous Integration practices for fast deployment, enabling prompt feedback and ensuring agile development.Robust Application Development:Demonstrated proficiency in building robust and dynamic applications that consistently meet high-quality standards.Cross-Functional Collaboration:Collaborated with cross-functional teams to ensure seamless integration of front-end and back-end components.Effective Testing Strategies:Employed effective testing methodologies to ensure the reliability and optimal performance of applications.

Riverwoods, Il, Us

Reviewed and Evaluated: Conducted thorough review and evaluation of Credit Card applications in strict adherence to regulatory guidelines, including BSA/AML, ECOA, Reg. Z, and Reg. B.Analyzed Credit Information: Performed extensive analysis of creditworthiness by meticulously examining data from the three major credit bureaus and assessing information provided by the customer.Ensured Compliance: Maintained rigorous compliance with regulations to uphold the highest standards, ensuring the application process adhered to regulatory requirements.Customer Service Excellence: Demonstrated commitment to high standards of customer service throughout the application process, ensuring a positive experience for customers.Fraud Prevention: Proactively engaged in fraud prevention measures, particularly focusing on identity theft prevention and the mitigation of potential losses.

San Francisco, California, Us

Customer Online Transaction Analysis:Analyzed and researched online transactions to prevent device takeovers, hacker activity, and potential losses.Risk Mitigation and Loss Prevention:Implemented risk mitigation strategies and preventive measures to safeguard against potential losses.Secure Online Banking:Executed various steps to secure customers' online banking, including open research/tracking cases for the mitigation of fraudulent activity, ensuring compliance with rules and regulations.Internal Case Management:Entered cases into the internal case management system, assigned alerts, reported suspicious trends and fraud cases, and recommended solutions for risk mitigation.Project Collaboration:Actively participated in projects such as user experience enhancements for new alerts and software pilots.Communication and Validation:Communicated with branch personnel, customers, investigations, and other business units to validate suspect account activity and proactively prevent losses.

Arequipa, Arequipa, Pe

Innovative Environment Cultivation:Cultivated an environment fostering creative ideas and solutions, adopting a rapid development mentality.Training and Talks Delivery:Delivered talks and training sessions to promote and instill effective sales and customer service practices.Skill Development Initiatives:Developed new customer service skills and sales techniques tailored to diverse market segments.

San Francisco, California, Us

Risk Management and Operations Control:Managed risk and controlled operations, mitigating losses and preventing fraud through meticulous observation and analysis of transactions.Teller Services Management:Oversaw the teller services function, ensuring prompt and efficient transaction processing and driving sales through quality referrals.Goal Planning and Achievement:Developed and executed plans to achieve quarterly goals, aligning efforts with strategic objectives.Team Motivation and Incentivization:Motivated and incentivized team members by coaching them around the company's mission and vision, fostering a positive and goal-oriented work environment.Cash Management and Vault Balancing:Managed daily cash movement totaling around $200k, demonstrating expertise in maintaining accurate vault balancing of up to $500k.

San Francisco, California, Us

Online Banking Transition:Facilitated a seamless transition for business and consumer users from Wachovia to Wells Fargo's Online Banking platform.Technical Support and Customer Service:Provided exceptional customer service, offering technical and troubleshooting assistance on the Wells Fargo website, guiding users through challenges.Pilot Project Engagement:Actively participated in pilot projects aimed at enhancing the overall user experience.Promotions and Solutions:Informed customers about new promotions and recommended tailored solutions to assist them in achieving their financial goals.First-Call Resolution and Compliance:Achieved first-call resolution while strictly adhering to procedures in compliance with FDIC regulations and guidelines.

San Francisco, California, Us

Portfolio Management:Manage customer portfolios, actively cross-selling a comprehensive range of products and services to contribute to their financial success.Financial and Credit Services:Provide an extensive array of financial and credit services with the strategic goal of acquiring 100% of customers' business.Relationship Development:Develop and maintain strong relationships with Wells Fargo partners to maximize opportunities and uphold company customer satisfaction standards.Proactive Cross-Selling:Utilize profiling analysis tools to identify cross-sell opportunities, implementing outbound service calls to enhance the overall customer experience.

San Francisco, California, Us

Customer Engagement:Go the extra mile to greet customers warmly, providing excellent service to ensure a welcoming experience.Needs Assessment:Proactively ask questions to understand and address customers' financial needs.Transaction Processing:Process 20-25 customer transactions per hour with precision, showcasing patience, attention to detail, and strict adherence to procedures and regulations.Cash Management:Accurately maintain and balance a cash drawer, ensuring error-free financial transactions.Product Fulfillment:Deliver on customer needs for various products, including safe deposit boxes, merchant/vault services, ATM processing, bonds and coupons, foreign currency, and night drop services.

Web Developer, Computer Engineering

Bachelor'S Degree, Computer Software Engineering

Bachelor'S Degree, System Engineering