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Pactera’s mission is to transform our clients’ business through Digitalisation, Intelligent Automation and Data & AI services. Responsible for client engagement, presales solution, service delivery and service operation of the Digital & AI Services offering.

Interactive embarked on a 5-year strategic plan to significantly grow the revenue (39% CAGR) of its Network Services portfolio in order to complement its existing Cloud, Data Centre and Business Continuity businesses. Recruited to take accountability for the delivery of the sales, revenue and EBIT (P&L) plan numbers by developing the required go-to-market and service delivery capability.

Supporting the Wholesale Broadband Agreement 3 re-contracting project by working with the commercial, legal and technical teams to resolve inherent operational and technical contractual issues, and restructured the Product Technical Specification contractual documentations to provide better clarity

Engaged by the Business Planning, Initiatives & Transformation function to review and recover an initiative implementing Enterprise / Business Architecture for the Global Enterprise Services BU to ensure capital investments are aligned to the strategic direction and the end-state business, data, application and technology architectures; Subsequently, initiated the planning and business justification of a multi-year technology transformation case for change

Provided leadership to Principal Solution Managers and Engineers responsible for the development and costing of customer solutions involving networks and data centres capabilities- Created a motivated and collaborative team culture, empowered to drive change and continuous improvement through team feedback and problem solving- Enabled Sales to pursue high-value and complex opportunities with confidence and support of the whole organisation by implementing a business-wide solution methodology and processChampioned customer-led integrated solution requiring advanced beta-product capabilities: - IP VPN Self-Service/SDN Portal ($20m pa major account) - Mobile 3G/4G for Backup and Rapid Deployment ($3.5m AOV opportunity)

PROGRAM MANAGER, Global IaaS Delivery for TELSTRA GLOBAL (Mar 2013 – Apr 2014)Telstra Global’s (TG) IaaS product delivery is a key pillar of its Asia growth strategy and is the first major product undertaking by the business unit in over a decade.- Successful delivered the global product launch to timescale and under budget- Created from the ground-up the delivery methodology, tiered executive governance, stakeholder engagement, financial management and control, change management, integrated schedule management, risk/issue management and solution design authority forum- Successfully navigated a multi-dimensional stakeholder and technically complex landscape- Deployed cloud nodes in data centres across Hong Kong, Singapore and United Kingdom- Integrated customer journey processes and systems across TG and Telstra Australia (TA)Program team: >80 across Australia, Hong Kong, Singapore and United KingdomPRACTICE MANAGER, ITSM & BPM for PACTERA (Aug 2012 – Mar 2013)Managed the successful delivery of all pre- and post-sales client engagements. Coached consultants and restructured the start-up practice to improve overall performance- Led a client project to review, develop and implement an ITIL-aligned Service Management Framework (SMF) for the Telstra Global’s Service Desk and Network Operations Centre- Led a client project to establish Telstra Global’s Business Continuity Plans and procedures across the international sites, people and processesConsultants in the practice: 16

Greenfield role to build, lead and manage a function that is accountable for complex integrated customer solutions. Responsibility for design execution and assurance of CWW's Top 20 customer solutions - a total portfolio value of £460m- Created a new function through the recruitment and development of leadership capability in the form of Client Solution Director and Manager roles – grew from 3 to 26 within 6 months- Successfully mobilised the team into complex programmes, many of which were in recovery-mode, requiring a high-level of client engagement to become the trusted advisor- Achieved top team engagement index as benchmarked by an external independent agency- Initiated and led a cross-functional operating model change in process, people and methodology to improved solution quality and consistency, margin delivery, and customer experience- Established practice methodologies (MSP/PRINCE2; ITILv3; Agile; Six Sigma) to drive quality, consistency, and a foundation for continuous improvement in solution designDirect reports: 5 | Size of Function: 26 | Size of virtual team: ~210

Responsible for broadband and voice access platform strategy, product development, opportunity development, budgeting (CAPEX £19m; OPEX £7m), optimisation and major customer bids- Delivered an annualised savings of £12m through the integration of the broadband product portfolio, people, and infrastructure following the acquisition of THUS Plc- Led the expansion of CWW’s Local Loop Unbundling (LLU) footprint expansion which delivered an annualised benefits of £8.4m against board approved of £11m funding- Senior Solution Architect in the bid that successfully won a major UK retail customer to provide wholesale broadband and voice services worth £663m in revenue- Recovered a strained relationship with a major managed service partner, by establishing an engagement model with clarity on roles, responsibilities and governance from operation-level to executive-level interactions- Successfully renegotiated a £12m (24%) improvement in pricing with the incumbent vendor for the turn-key supply, installation, and commission of the broadband solution

CWW acquired the start-up Bulldog Communications and further invested into a significant national expansion of its broadband network. Subsequently, it sold off the Retail customer base to a third-party and transitioned it into a Wholesale broadband provider.- Delivered a UK first next generation TR-101 broadband network consisting of xDSL / H.248 VoIP / GigE / MPLS multiservice core- Significantly scaled the engineering department and platform from a start-up into a telecoms operation- Led the delivery team to deploy the £23m national IP broadband network within 6 months

Multi-faceted role in a start-up company: provided level-3 support to Operations; provided consultancy to the pre-sales team for major customer bids; and developed and delivered network solutions

- Data/IP Network Architect, Telstra Technology, Melbourne (Sep 2002 – Feb 2003)- Network Technology Specialist, Telstra Infrastructure, Melbourne (Jul 2000 – Aug 2002)- Product/Process Engineer, Telstra Business Solutions, Perth (Jan 1999 – Jun 2000)