Chee Lai Email & Phone Number

São Paulo, Brazil

Sao Paulo, Sao Paulo, Br

Sao Paulo, Sao Paulo, Br

- Strategyze area's roadmap to match tech and business goals- Build and manage a strong and reliable team, high performance mindset- Implement observability and take it to the next level, reduce MTTD and MTTR- Build SLI, SLO and error budget- Work on observability pillars (metrics, tracing, logs): governance and best practices- Manage SRE and DevSecOp's budget (Opex and Capex)- Launch open telemetry, avoid lock-in and work towards best practices- Manage an Automation and self-healing platform to reduce toils- Work on operational efficiency by reviewing process and remodeling when necessary

São Paulo, São Paulo, Br

- Oversee area's strategy- Manage SRE Transformation Program- Plan budget for strategic/normal grow/new projects- Manage Managers to unleash their potential and their teams- Follow up on area's KPIs/OKRs

São Paulo, São Paulo, Br

- Digital and Technology transformation Catalyst.- Responsible to manage SRE leaders among different Business Units across the organization.- Implement SRE culture and increase it's adoption- Mindset and cultural transformation from Silos to E2E- Incentive teams to work towards the same goals- Foment and practice Antifragility disciplines among the supported systems/applications and teams

Armonk, New York, Ny, Us

- Manage day-to-day operations of a development and Infrastructure team- Oversee the hiring & training of new team members and support their development- Ensure productivity is maximized through supervision, training, analysis and feedback of performance on a periodic basis- Continuously evaluate technologies, tools and processes to offer solutions to ensure they are efficient, high quality, and scalable- Manage the account and market automation level through SLA and Kibana Dashboards, continuosly evaluating its results, acting upon improvement needs.- Data Analytics through AIOPs, partner with other capacity areas to understand and pursue opportunities- Project Manage New automation Requests, understand the needs, feasibility, access risks and evaluate the savings.- Present Automation Experience to Clients during RFPs/Onsite Visits- Work on Executive Presentations, track, show results against targets- Ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues- Apply Problem solving Techniques in order to avoid recurrent/pervasive situations- Manage Development and Deploy of automations thru DevOps CI & CD pipeline- Manage Open Source Collaborative Platform - GitHub/Jenkins/Travis CI lifecycle control- Troubleshoot, report and coordinate major crisis- Ensure the infrastructure environment is audit ready- Manage the team to minimize the manual effort on Infrastructure enviroment- Guarantee the Infrastructure has the proper capacity, monitoring, performance and reliability

Armonk, New York, Ny, Us

Responsible to lead LA Automation team, following Agile/DevOps concepts and techniques, the team develops the integration between clients and Automation environment. Also handles the whole Latin America Automation Infrastructure, among some important missions is to ensure the communication bridge between the automation and the Client Infrastructure is at the correct and desired level. Which allows automation to flow as developed into the client's environment.

Armonk, New York, Ny, Us

Worked with Automation team/engineers at all stages providing prioritization and leadership on quality improvements. Exploring new opportunities with automation engineers and clients.

Armonk, New York, Ny, Us

Lead the Storage teams globally on programs such: Best Practice creation and updates for Storage, Applying cross market checks on standards for that specific technology, managed global programs across geographies, worked with the Brand Synergy and SSSA teams to promote Life Cycle Management. Lead the team on updating, creating Processes/Procedures/Work Instructions also work with the Global Compliance lead to promote global standards and drive Fall Plan items to Geo Storage leads, build and present business cases to executives and VP's. Help on storage up skilling road map development for (Backup and recovery, SAN and Disk, Storage Mainframe). Work/generate metrics and reports to communicate the team's accomplishments and strategy.

Armonk, New York, Ny, Us

Responsible to Manage Backup & Recovery team, leading them to new tactical solutions and strategies, enabling programs to optimize performance and quality of services delivered, besides SLA attainment and accounts health. Also Responsible to coordinate teams to implement LEAN methodology directed to outsourcing services.Great experience on team management, working with their motivation, training and development, creating high performance team.Managing Clients from US/Europe/Asia, including a participation on a transition project, moving support from US to Brazil remotely, performing negotiations, risk management andunderstanding how the support was delivered in US to make its transition to Brazil.Managing Disaster Recovery Exercises remotely, performing negotiation and problem solving with other teams.

Armonk, New York, Ny, Us

Responsible to handle the team's daily activities such, crisis management, problem solving, organizing shifts balance, team coaching and ensuring KPI attainment e.g.(Backup success rate, ticket quality, ticket SLA). Worked on 2 different teams during the Team leader role period (Intel and Storage: Backup & Recovery).

Armonk, New York, Ny, Us

Worked as Intel Team's Dispatcher during GDF's first implementation, enabling a strong development of LEAN concepts for outsourcing delivery, becombing a dispatcher coordinator in a short period of time. After assuming dispatcher coordinator role, I was also responsible to ensure the team's activities quality as Delivery Analyst of Intel's team working with management system metrics, defect prevention programs.

Armonk, New York, Ny, Us

Responsbible to ensure the change management process would be followed at an important account supported by IBM. Making sure the steps on the change process and its approval were correctly completed to avoid penalties and Client complaints.

Mclean, Virginia, Us

About Mars: is a Chocolate confectionery, Human and Pet food conglomerate. Today Mars is a $18bilion business operating in over 65 countries. www.mars.comWorked on a transition project were the level 2 of support was transitioned from USA to Brazil, responsible to understand and document some of the transition risks, process and procedures, learn the roles executed by the local support and train the Brazil's team. Transtion took 4 months in New Jersey - Mount Olive and Hackstown.Responsibilities: Global Tech Lead of SAP Basis in Mars, responsible to ensure that all the documentation, problem management, incident reduction, SLA, process and procedures are up to date and followed by the other regions support teams. Also responsible to handle projects, implement new technologies, new versions, develop/train people and run reports about SAP events during the past month.Also responsible for providing support in applications and open infrastructure events, globally. Forwarded by the 1st level support. My roles include monitor servers from all 3 regions (North America, Europe and Asia Pacific) through automatic alerts, troubleshooting and diagnostician the root cause of their failure, avoiding them to happen in the future. Some of the supported technologies are Lotus notes (specialized), SAP Basis, Oracle, Maestro, Novell, Telecoms, Windows Server and UNIX/LINUX.

Mba, Project Management

Data Processing, Information Technology

Business Administration