Chee Meng Choo Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Current Roles1. Senior Project Manager2. Business Partner / Project Management Lead (mid 2017 to 2018)Portfolio/Achievements:Senior Project Manager• Project Management on customer’s correspondence related project (i.e.: eCorrespondence), New Letters Generation System rollout, Insurance Annual Statements project, Insurance Claim System enhancement project, Insurance Policy Admin system enhancement rollout.• Scope of delivery is based on Agile model and split into multiple sprint release.• Fully engaged with team members to achieve the highest levels of productivity.• Build trustful relationship, support & coach team members to achieve the work target.• Overseeing technical integrated system to ensure end to end delivery is complete.• Managing project stakeholder from business, IT & Senior Management• Bridge the gap between Stakeholder, Business and IT team to ensure everyone on same page & same language.• Help project team to overcome obstacle for smooth delivery• End to end project management base on the Project management methodology in Prudential.Business Partner / Project Management Lead:• To engage with the Business to bridge the understanding between what the business needs & helping business to write the concept paper and initiate as a project• Engage business to understand challenges faced with IT, subsequently work with IT team to mitigate/overcome the problem.• Align & prioritize the business needs, turn it into project.• Support yearly department budget planning based on the initiative planned• Manage resources pool for Project Manager under Customer Engagement & Enablement pillar• Plan for project manager resources to support the implementation plan.

Current Roles1. Head of Section leading Test Excellence team2. Virtual Team Lead for Project Management Section3. Project Manager (PMP® since year 2009) Portfolio/Achievements: Head of Section leading Test Excellence teama) Line manager for a team of 5 direct reportsb) Managing Test Excellence team who manage Testing Stream in projects, ensuring project qualityc) Resource planning, Head count mgmt and hiringd) Set direction to support divisional goale) Build trustful relationship, support & coach team members to achieve work targetf) Manage team member KPI, development plan and performance Virtual Team Lead for Project Management Sectiona) Manage PM resource planning– includes Project assignment, Headcount & hiringb) Guide new joiner for PM on-boardingc) As a virtual lead for PMs to seek guidance Project Managera) Project Management on Telco Product & Services Rollout, IS/IT projects, Telco Network projects, Billing system projects, Government GST project, Group project with others Business Unitsb) End to end project management base on the Project management methodologyc) Exposure to large scale project, with 5 to 10 sub projects integratedd) Managing project stakeholder from senior management teame) Project Cost & Budget managementf) Handling RFI, RFQ, RFP bids for projectg) Involving in Contract Management to draft/review project contracth) Knowledge on budget principles; recording of obligations and expenses in the Company's financial systemi) Vendor Management and builds win-win relationships with vendorsj) Global synergy, sharing of knowledge and PM best practices with other Telenor Affiliates (DiGi is part of Telenor Group)k) Sharpen the PM knowledge and obtained industry recognized certification, PMP® in year 2009l) Involve in process alignment with DiGi PMONature of Projects experience: IS/IT, Telco Value Added Services, New Product rollout, Financial Services, Billing System, Enterprise system, Government compliance project

Roles1. Project Manager (PMP® since year 2009) Portfolio/Achievements:Project Managera) Project Management role & responsibility similar as above.

Roles1. Project Manager (PMP® since year 2009) Portfolio/Achievements:Project Managera) Project Management role & responsibility similar as above

Roles1. Project Manager (PMP® since year 2009)2. Migration Manager3. Business Analyst Portfolio/Achievements:Project Managera) Project Management role & responsibility similar as above.Migration Managera) I was the Migration Manager in one of the DiGi’s Key project (Prepaid Billing Swap) which runs for 1.5 years. b) Design & define migration approach/processes for migration communication, escalation, crisis management, testing, and logistic preparation.c) Over look the technical requirements for different integrated system to ensure a successful migration. Business Analysta) Business analyst for Billing System Upgrade project. My role includes gathering/defining and reviewing DiGi business & Technical requirement. b) Business Analyst in the Feasibility Study Team (FST). My role includes performing technical, operational, financial & regulatory impact analysis and provide recommendation to Portfolio Management Team for project approval.

Roles 1. Technical Leader 2. Business Analyst 3. System Analyst 4. System Owner & Planner Portfolio/Achievements:VAS Platforma) Responsible for Technical solution delivery in the projectb) Key personnel in RFP technical criteria preparation and RFP technical evaluationc) Verify system integration & manage solution integration to existing DiGi back end systemd) Work closely with vendors on system & database designe) Coordinate & ensure technical aspects of project plan activities are completef) Coordinate & ensure all technical requirements are captured (i.e. interfaces, design, capacity, setup, connection, testing, migration, documentation, etc)g) Ensure all milestones for technical aspects are meth) Track & manage day-to-day project activities. Bridge all gaps expected of Project; that is not coverage by others technical teamSIM Managementa) Governs DiGi’s SIM Card Specification.b) Manage all SIM Card related projects and services and work closely with SIM Vendor for solution implementationc) SIM Specification customization and verificationd) RFI/RFP Preparation, UAT testing.

Roles 1. System Analyst 2. Developer 3. System Support & MaintenancePortfolio/Achievements: DiGi WEB/WAP Portal & Online Customer Servicea) Support & Maintenance WEB/WAP Portal, In charge of new enhancement for WEB/WAP Portalb) Lead User Requirement sessions and solution designc) WEB/WAP pages development in JAVA, JSP, and HTMLd) Writing SQL & Shell Scripts (UNIX) platform to help automate batch processese) Troubleshooting & bug fixingCustomer Service Knowledge Portal (CSKP)a) Project member in User Requirement Sessionb) Script development using Shell Scripts and Javac) Backend Reporting development & data preparation via SQLd) System performance testinge) System Integration Testing & User Requirement TestingVideo Streaminga) Technical project coordination for implementation phase, UAT phase, and migration phaseb) System integration to CPA platform for content charging and SMS delivery via HTTP protocolc) Test cases preparation, and lead the User Acceptance Test

Portfolio/Achievements:CPA Helpdeska) Manage external Content Provider (CP) integration to DiGi Content Provider Access (CPA) Platform.b) Issue troubleshooting & API clarification for CPc) CP Account setup & configurationd) VPN Application & Setupe) 24 hours on-call operation support for CPf) Key personal in CPA Helpdeskg) Provide end to end service launching for CP (From Setup->Integration->SIT->UAT->Launch)IT Helpdeska) Support Customer Service on all VAS related issue / complaintb) Downtime liaison/communication for CS and content providerc) Issue troubleshooting and resolution for VASd) 24 hours on-call supporte) Support VAS systemf) Key personal in IT Helpdeskg) Updating and documenting proceduresh) Manage report generation on VAS via SQL and WEBTrend report generation tool

Information Technology

Sijil Pelajaran Malaysia (Spm)