Chee Tham Email & Phone Number

Perai, Penang, Malaysia

RESPONSIBILITIES:- Collecting and documenting business requirements by use of interview, workshops, site visits, task and workflow analysis.- Vetting business requirements documents provided by operations to ensure requirement are complete and concise.- Modelling business requirements and translating to application and operational requirements (grooming)- Creating and documenting functional requirements (e.g.: design and structure new processes)- Proactively work to ensure… Show more RESPONSIBILITIES:- Collecting and documenting business requirements by use of interview, workshops, site visits, task and workflow analysis.- Vetting business requirements documents provided by operations to ensure requirement are complete and concise.- Modelling business requirements and translating to application and operational requirements (grooming)- Creating and documenting functional requirements (e.g.: design and structure new processes)- Proactively work to ensure Grooming is completed on upcoming development tasks prior to the beginning of the sprints.- Provide knowledge of how IT/ERP systems operate and interact with each other, knowing their capabilities and limitations. Understand the (technical) challenge, feasibility, and scope of user requirements.- Perform hands-on, setup, and configuration tasks as required and using SQL and other tools to write reports and extract information from systems.- Work with Operations and Engineering to proactively identify areas of improvement within all disciplines at company.- Providing 1st and 2nd level support for questions and issues.- Training end users and other IT staff.- Estimates the cost of requirements and their feasibility. Show less

Bukit Mertajam, Penang, Malaysia

RESPONSIBILITIES:- To set up IT hardware and software for new employees, email account, AD, management information system and relevant application software as required. - Troubleshoot and resolve all problems encountered with IT hardware and software, LAN / WAN connectivity, networking, VPNs, CCTV, scanner, and printer issues- To escalate requests to the appropriate party such as purchase of new hardware and software as needed. To coordinate with IT hardware and software vendors for… Show more RESPONSIBILITIES:- To set up IT hardware and software for new employees, email account, AD, management information system and relevant application software as required. - Troubleshoot and resolve all problems encountered with IT hardware and software, LAN / WAN connectivity, networking, VPNs, CCTV, scanner, and printer issues- To escalate requests to the appropriate party such as purchase of new hardware and software as needed. To coordinate with IT hardware and software vendors for replacement or repair defective IT parts and equipment.- To handle communication and coordination with IT vendors on software integration with principals and related companies to ensure system running with data accuracy. - Responsible for IT asset management, hardware and software disposal and related consumables purchasing.- Ensure security and privacy of networks and computer systems. Monitor and remove virus, ransomware, spyware, and other non-authorized software.- Routine server capacity status check and application data backup in accordance to system requirement. Organize and schedules upgrades and maintenance to ensure minimum / zero downtime. - Undertake small to medium-sized IT projects as instructed by the Top Management. - Researches new applications, programs, and/or software to improve performance, stability and high availability for enterprise.- Propose and implement system and network operation improvement ideas - Perform ongoing performance tuning, hardware upgrades and resource optimization as required such as CPU usage, computer memory, disk partitions and firmware.- Attend to IT audit by internal and external auditor. - Attend to Software License auditing such as Microsoft Window / Office, Antivirus Software, Autodesk, Adobe, etc. - ERP system debugger and functional test engineer.- Assisting in the ERP process flow evaluation, design and implementation.- To provide briefings and demonstrations for users to enhance corporate/system productivity. Show less