Process and distribute mail to the correct departments, track, maintain, and scan documents into CBC databases. Handle Statement of Information inquiries, transfer customers to the correct call queues, provide information on Statement of Information documents, filings, requests, mail out appropriate correspondence for return to customers, and ensure it is in compliance with legal statutes and regulations. Interact professionally with the public by multi-line telephone and email… Show more Process and distribute mail to the correct departments, track, maintain, and scan documents into CBC databases. Handle Statement of Information inquiries, transfer customers to the correct call queues, provide information on Statement of Information documents, filings, requests, mail out appropriate correspondence for return to customers, and ensure it is in compliance with legal statutes and regulations. Interact professionally with the public by multi-line telephone and email regarding routine inquiries, filing requirements, documents, and fees. Research and respond to routine customer inquiries by mail and telephone. Review and validate payments by checking for verified addresses, amounts, dates, and signatures. Show less

Ensured customer satisfaction by determining their needs, resolving customer issues, directing customers by escorting to racks and counters and handling questions in a fast paced environment with a team. Operates a cash register by scanning items, repricing discount sales, returns and totaling purchases.

Handle opening and closing of the office, clean the lobby, and receive mail independently in a timely manner. Assisted with onboarding by taking fingerprints, processing and verifying new employee’s confidential information, issuing key cards to employees, assigning and keeping records of key up to date.