• Directed critical projects in Operations Technology to increase automation, improve processes, systems and overall technical infrastructure.• Pivotal escalation point during production incidents; supervised root cause analysis, managed business users expectation, performed post mortem reporting to senior management.• Managed external vendors for China Operations projects; established deliverables, communicated deadlines, negotiated contracts and constantly monitored schedule and progress of deliverables.• Organized weekly review of change management meeting; managed review on planned releases, assessed risk and ensured comprehensive rollback plan. • Coordinated Business Continuity Planning for multiple teams in the annual Technology BCP test.Significant Highlights• Successfully delivered the Regional Data Centre Migration project in 2014; migrated applications and systems from End of Life platform to dynamic computing and Sybase 15, coordinated migration planning with various Technology Infrastructure teams including (Network, DBA, UNIX SA and Storage Engineering)• Led the China Operations Technology team; mapped out system architecture flow, created a support model and improved technology support procedures.

• Implemented system enhancement for various applications.• Planned and managed project timeline with stakeholders from various business groups in Operations.• Performed business analysis and worked with users on requirement gathering.• Coordinated with business users on application releases.• Adapted application requirements and remediated application issues as required and identified by business users. • Created detailed documentation for applications technical support.Significant Highlights• Successfully completed a project for consolidation of the Interest Management System; performed gap analysis on the various versions of the system and implemented standardization for applications, significantly reduced support effort.• Automated processes in an existing web application for interest statement generation; substantially simplified operation users’ workflow.

• Developed web applications for the team, including the team home page and a project management tool.• Performed vendor management role for a product used globally in Citigroup.Significant Highlights• Successfully developed a web application used for managing project and perform resource forecasting; employed programming languages - HTML, JavaScript and Microsoft SQL Server.• Performed vendor engagement role for Vendor Product - PAR (Password Auto Repository); managed product certification of PAR which is a vendor solution for managing root passwords for systems, devised testing strategy based on vendor product specification, validated test cases, and worked closely with vendor on issue resolution.

• Conducted system validation on Intel chips on different platforms. • Ensured proper identification of failed validation test cases.• Prepared server for automated validation of the I/O Controller Hub chip.